Lerato H

Horrified with this Company

<p>I had an accident in November 2016 which i filed the claim and was approved. the claim assistance (Vuyelwa)instisted that my car be towed but i took my car for assessment and i didnt understand why she would want my car to be towed while i can drive it there, but then she insisted.  My car was supposed to be taken to Auto Magic repairs but it never arrived there, it was taken to another place i do not know. for 4 days my car was else and First Touch never bothered to tell me. i only heard this via Auto Magic because they were waiting for my car. the estimation time of the completion of my car passed and i had to pay more on the rental car insurance since my car arrived at the right repair company after 4days and i was told it even had more damaged than when it was assessed. the car was fixed, the damaged was on the pumber, concer right side of the lights and the grill under the number plate. The auto magic repaired the plastic pumber and the grill was made with a glue, the fender and the pumber were not aligned. when i fetch the car i asked if they gave me a new pumber? i got no respond and i asked of the corner that was not aligned they just pushed it in. ten day of receiving the car i realise that the alingment of the fender and pumber is just coming out and the grill was off as it was glued up. i complained and took the car back where i was told i damaged the car again. but i told them how do you do my car with a glue and tell me i have damaged it. I took this matter with my insurance(FTC) Vulyelwa told me she will make a follow up,, days and weeks passed, sending numerous emails, requesting to speak to managers with no win. everytime i was told that they will make a follow up. i then asked Vuyelwa if FTC approved that my pumper be repaired and not replaced with a new one, she then told me that the approvl was for the new pumper and i told her why did auto magice repaired it. i asked if this can be followed up. its been almost two month since i lodgged this complain and now that the Hollard has cancelled my contract since i did not agree to be transferred to Infiniti as the new broker of FTC which i didnt know what is that. First Touch Communication is  Hollard's broker and when i tried to take this matter to hollard i was told they are no longer working with FTC. the lady from FTC that does the contract called me and i told her how unhappy i am and explained why, she told me she will take the matter to the manager(Her name is Telecia). Still today i have not heard a way forward regarding the car, whether i should take it back or not. i have proof of e-mail that i have been communication with Vuyelwa and a week back i called to speak to her and i was told she lost her voice and will e-mail me. i have not received an e-mail or what so ever. the insurance company is a waste and i regret to have been insured with them. I have been very patient since i lodged this complain on the 21 December 2016.  i tried to take this with ombudmans with no success.</p> <p> </p> <p>Firstly my car was taken to the wrong place of repair and appeared to the right place after 4days with more damaged. And my days of rental car insurance was more. after ten days of getting the car i saw that it was not right but FTC still doesnt want to give me a way forwward in this matter. i have been asked to speak with the managers for months now. this FTC is horrible and their service is bad, all they say is "we are sorry for the inconvenience" but they will not reimburse you. I jsut realised that i am being taken for granted as a young lady. </p>