MM
Muhammad M
Active since Feb 2017
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Terrible online sale. Terrible lead times. False advertising.
Ordered a headboard online - it was a "custom" order and they did disclose that it takes 3-4 weeks for the item to be made & shipped out. BY customer o mean that I got to pick which bed size & which color fabric (all of which they offered as available and in stock). 3 months later and still not item. They initially informed me after 2 weeks of placing my order that it will be delayed by 4 weeks, which I was a bit disappointed but I gave them the benefit of the doubt that things like this do happen in business. I followed up again, only to find out that the fabric is delayed again. I am not sure if the fabric is traveling on Aladins carpet or what, but I do know that importing items do not generally have such a long delay. It seems as if they are holding the customers money until they have enough orders of a specific fabric before paying and buying their materials. From a big company like this I would have expected better service. What if I were to cancel this order, they would charge me cancellation fee, admin fee and make excuses. Seems that they make money by sitting with the customers money and earning interested. DO NOT BUY UNLESS THEY HAVE IT IN STORE READY FOR COLLECTION.
56 replies
6 months ago
ATT business owners. Use alternative provider
ATTENTION BUSINESS OWNER - DO NOT WORK WITH THEM. RATHER USE ANOTHER PROVIDER Terrible service since it has become NCR Atleos. I have an atm which has been giving issues. I have contacted them numerous times to fix the issue with no success. They promised me additional cassettes when I signed with them +-4 years ago and then made another promise that it will be delivered if I extend the contract but still nothing. They have very biased contract terms that allow them to fail on their SLA & slack on service delivery but when the retailer has issues they hard and fast on the rules. Stay away
0 replies
8 months ago
Poor service. Poor stability.
Terrible service provider. I have been using them for 3 years, and all of a sudden there has been issues. not sure If there is new management or the company was sold but it is pathetic. In the last 7 days I have logged more than 4 support tickets. everyday I experience the same issue and have to go through terrible ticket support and cannot speak to someone telephonically. I cannot receive or sent emails without logging a support ticket when setting up on a new PC I cannot login to cPanel (to manage email addresses) without logging a support ticket. All they do it as for you IP and try to push the blame on computer illiteracy. Rather try another company before tying yourself down with this one.
1 reply
11 months ago
Good selling price, but not for ling
Lanline technologies is a great company if you want to save money for the first few months. There after expect to receive price increased every few months. I joined Lanline +-2 years ago and within the 2 years they are increasing the prices for the 4th time. My most recent increase went up 82%. I have never seen any business increase their prices so much after having an increase 3 months ago.
0 replies
69 months ago
RIPPING PEOPLE OFF.
I purchased an Apple laptop from DeonWired in 2018 which came with a 3-year warranty. Recently I had an issue with my laptop and I took it to Massmart (Game) and they told me they will cover the warranty from DeonWired and that I need to take it to iStore to send it in for an assessment, I took it into your iStore branch in Canal Walk (Western Cape). They mentioned it could be the backlight and they will book it in to see what the issue is exactly. They gave me a reference WF081186 and they said the following, and I quote: “..Kindly note that the unit was booked informed no backlight, we reseated all internal cables and backlight is now functioning. We tested the unit over a few days and it still works…” From my understanding to RESEAT INTERNAL CABLES the unit had to be opened up, examined and assessed to see what the issue is and how to resolve it. It is the only logical understanding. So then I collected the unit from the store and the technician handed me a page with “instruction” on how to reset the device if it does occur. I thought this was a bit strange because they said the problem was resolved, but I accepted it and thought it would be fine. The instructions are as follows: “First: Mac Switched off” —> SMC Reset: Shift + Ctrl + Alt + Power —> PRAM Reset: CMD + R + P + ALT POWER SHORT —> 2 Chime” That same night the device did the same issue, where I could not see the screen, so I followed the “instructions” and reset it and it worked for a few minutes and then the same issue happened. I then took it to the same store and explained the situation and they booked it in again. I was given a reference WF081440. They then said the following “We have determined that your unit has been affected due to liquid damage. Regretfully this unit is deemed uneconomical to repaid…” I called the service centre and asked how can this be a different diagnosis all within a 1 week span and they said that the first time (WF081186) the unit was just reset and the unit WAS NOT opened up. I found this very strange because in the email from the first booking they mentioned that they reseated all the cables. Then I tried to call their call centre technical team - which it took 30 minutes for them to answer - only for them to drop the call on me. I tried this twice and then on the third time instead of redirecting to the technical help I selected sales in which someone assisted me within 4 minutes. I got through and spoke to Viviane and Amanda who both said they will get someone to give me a call back that day but that did not happen. I waited more than 1 week for a call back before I decided to escalate the issue. Thereafter I got hold of core groups, operational manager, Deon van Wyk and explained the situation to him and he said that he will get someone else to give me a call and contact me. This is when Elizaan gave me a call. After many emails back and forth and many phone calls, she said she cannot help me. On one of our telephone calls she said that the LCI (liquid contact indicator) was NOT activated however there Is liquid damage. I have asked her to explain to me how this was possible as Apple products have an internal and external LCI and once they are activated the warranty is void. When I worked at iStore, we were taught and trained that when a device is booked in and if a device is opened up there is 2 things which a technician can detect: 1. If it has been opened up by an unauthorized technician 2. If there has been water damage Elizaan cannot explain how there is "corrosion" on the motherboard and why the LCI was not activated. I tried to escalate it as high as possible (their head office) but their attitude is "Do what you want" Can you please assist me with this matter. Apple products are not cheap and for a company to do this to many customers i feel it is unfair and unethical.
0 replies
69 months ago
RIPPING PEOPLE OFF MY DECLARING WATER DAMAGE
I purchased an Apple laptop from DeonWired in 2018 which came with a 3-year warranty. Recently I had an issue with my laptop and I took it to Massmart (Game) and they told me they will cover the warranty from DeonWired and that I need to take it to iStore to send it in for an assessment, I took it into your iStore branch in Canal Walk (Western Cape). They mentioned it could be the backlight and they will book it in to see what the issue is exactly. They gave me a reference WF081186 and they said the following, and I quote: “..Kindly note that the unit was booked informed no backlight, we reseated all internal cables and backlight is now functioning. We tested the unit over a few days and it still works…” From my understanding to RESEAT INTERNAL CABLES the unit had to be opened up, examined and assessed to see what the issue is and how to resolve it. It is the only logical understanding. So then I collected the unit from the store and the technician handed me a page with “instruction” on how to reset the device if it does occur. I thought this was a bit strange because they said the problem was resolved, but I accepted it and thought it would be fine. The instructions are as follows: “First: Mac Switched off” —> SMC Reset: Shift + Ctrl + Alt + Power —> PRAM Reset: CMD + R + P + ALT POWER SHORT —> 2 Chime” That same night the device did the same issue, where I could not see the screen, so I followed the “instructions” and reset it and it worked for a few minutes and then the same issue happened. I then took it to the same store and explained the situation and they booked it in again. I was given a reference WF081440. They then said the following “We have determined that your unit has been affected due to liquid damage. Regretfully this unit is deemed uneconomical to repaid…” I called the service centre and asked how can this be a different diagnosis all within a 1 week span and they said that the first time (WF081186) the unit was just reset and the unit WAS NOT opened up. I found this very strange because in the email from the first booking they mentioned that they reseated all the cables. Then I tried to call their call centre technical team - which it took 30 minutes for them to answer - only for them to drop the call on me. I tried this twice and then on the third time instead of redirecting to the technical help I selected sales in which someone assisted me within 4 minutes. I got through and spoke to Viviane and Amanda who both said they will get someone to give me a call back that day but that did not happen. I waited more than 1 week for a call back before I decided to escalate the issue. Thereafter I got hold of core groups, operational manager, Deon van Wyk and explained the situation to him and he said that he will get someone else to give me a call and contact me. This is when Elizaan gave me a call. After many emails back and forth and many phone calls, she said she cannot help me. On one of our telephone calls she said that the LCI (liquid contact indicator) was NOT activated however there Is liquid damage. I have asked her to explain to me how this was possible as Apple products have an internal and external LCI and once they are activated the warranty is void. When I worked at iStore, we were taught and trained that when a device is booked in and if a device is opened up there is 2 things which a technician can detect: 1. If it has been opened up by an unauthorized technician 2. If there has been water damage Elizaan cannot explain how there is "corrosion" on the motherboard and why the LCI was not activated. I tried to escalate it as high as possible (their head office) but their attitude is "Do what you want" Can you please assist me with this matter. Apple products are not cheap and for a company to do this to many customers i feel it is unfair and unethical.
0 replies
80 months ago
POOR STAFF AND POOR SERVICE
I came to the movies today and I bought 2 tickets for Once upon a time in Hollywood starring Leonardo DeCaprio - for the 12:30 show. 5 minutes into the movie i felt as if it wasn’t a movie for me, being a WEDNESDAY AFTERNOON WHERE YOU ARE DEAD QUIET- I decided to move over to IT (which unfortunately already started). Because the cinema was not busy AT ALL I didn’t think it would be a huge deal. During the movie no customer came and said we were in their seats and everything was well and good. Towards the end I was taken out by a Lyle King - who I must say dresses extremely scruffy and untidy (is this the type of people you allow to represent your company?) - he told me that I would have to pay double for another ticket. I explained to him the situation in which he refused to want to hear me out and carried on being aggressive. I payed the movie for IT AND Once upon a time in Hollywood - hence paying twice for ONE viewing. He said that this is the only way forward and that he spoke to you personally on the phone as you lay down the rules.
105 replies
96 months ago
STA Travel - poor and pathetic service in CAPE TOWN (South Africa)
Absolutely poor service received from STA Travel @ 14 Main Rd, Cape Town, Rondebosch The staff showed no interest in assisting and checking prices of flight and hotels (WHAT THEY ARE PAID TO DO). When I asked them for a quote for flights and hotels for STUDENTS they told me "it is very expensive, it'll be at least R20 000 for flight and another R15000 for accommodation". I checked for flights myself after and found flights and accommodation for a third of the price. And this is flying with emirates and staying at a 4 star beach/holiday resort. They claim to be a travel agency for students but they are not willing to search for the most affordable flights and/or accommodation.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)