Active since Feb 2017
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3 reviews9 months ago
Bad manners
My son flew to JHB on Tuesday. This is not the first time that I had a child fly unaccompanied. They obviously don't fly every month so one tends to forget what information is needed and then expect the staff who deals with the unaccompanied minor booking to send you a list of what is needed. Well I had the copies of ID documents uploaded on the website along with names, cell numbers and email addresses. Arriving at the airport I had to complete a form and I saw I had to add in the physical address of where my son would be. I didn't have this on hand and the person who was picking him up had a 2 hour drive to the airport and wasn't going to answer her phone. After explaining that this was not a request when I spoke to the lady who helped with the booking another gentlemen came over. He kept on interrupting me and told me that the address needed to be filled in on the website... long story short this man kept on flapping his lips while I was trying to finish a sentence. I did not once get that change until I yelled like a crazy person so much so that the whole airport was looking at us. Only then he kept his mouth shut. He doesn't know the website and obviously never had to fill out a form on the website. The experience was horrible. Needless to sy my son wil not fly with SAFair again. If SAFair wants a name they can contact me. Teach your staff to calm people down not aggravate the situation even more by having no manners. Teach them how to listen to understand not to just respond.... And don't come stand and lie about a drop off service if the person who is supposed to pick the kid up can't.... Like I would let them drive my child to a destination with people I don't know. SAFair... you really brought the ugly out in me and I didn't even feel bad.
0 replies
15 months ago
substandard quality
I bought a king koil bed set in August 2022. It started looking wonky with in weeks. So I went into the store I bought it from and complained. Showed pictures and sent them the photos via email in December the same year. The mattress was replaced, the top layer got wonky again but I didn't want to go through the shlep of complaining about it again as it seems that it would be a continuous issue. 2 years later BOOM the actual mattress broke. like there is a split on the inside. How this is possible for such an expensive brand I don't know. Now we have to possibly pay a pro-rata warranty fee.... this is BS. I'm not going to bite the manager's head off from the store we bought the bed from because he is so helpful. I just think the brand has gone from premium to substandard. Which is sad. Now we have to sleep on a mattress that is not good for ones posture. For now I'm waiting to hear from the store I purchased the bed from but I won't recommend this brand to anyone who is bed shopping. Sorry King Koil you will have to do something with your beds as the quality vs what we pay for your brand is not adding up. We get peanuts whilst paying for pistachios.
0 replies
18 months ago
Sad experience with SAA
At first I was happy and excited as SAA finally had flights to George, SA. Telephonic conversation to get all the needed information for about 22 min. Had to complete an unaccompanied minor form and send it away, wait an hour and call back to confirm all flights were done. I got an email from "special handling" to ask for daddy's death certificate which I sent and then got a reply email upon which I asked how payment takes place from here. I was told to contact the call center again and ask them to send me the payment link. So I did... got the payment link and then made the payment. At 15:15 I got a call to let me know they can't complete the travel arrangements as the other airline won't confirm the flight. Can't give me a reason and try to blame me and the other airline for the mess up. Now they have to pay back the money and who knows ho long that will take or if I'll get my money at all. And R9100 is not little money. With less hassle and irritation I booked a flight for my child on the same airline that supposedly couldn't confirm a booking over a live chat and email. No phone calls no nothing... and for cheaper... totally disgusted in SAA and not actually wanting to take responsibility for their mess up.
0 replies
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