Undermined and Frustrated

<p>So  on the 15/02/2017 at 11:53am I contacted the UTI Sun Couriers branch in Empangeni in desperate attempt to find out where my study material was. The telephone was answered by a really rude woman who somehow sounded extremely irritated by my call.  I explained that my study material from UNISA tracked down that it has been delivered to that branch and I only found that out during that week because that was when my registration was finalized. She rudely interupts me by asking 'where am I?' confused,  I tell her currently in Durban. Again she rudely asks in isiZulu 'kanti wena yindaba ufaka address yaseMpangeni ube useThekwini?'(meaning, why did you put different address if you stay in Durban?) Slowly losing my patience but keeping my composure I answer her by explaining that that is where I am moving to as of immediently. She then told me that she will look for my books, and asked for my address and as I was confirming the full address she cut me off by asking another question which was, 'who will I find there? 'And I tell her it will be my older brother, Sibusiso Biyela. She did not bother to even ask for his number, she hung up. Called me back after 10 minutes and says she found my books, they will be delivered following day which would have been 16/02/2017 but still no books no feedback. Called head office today, that man has no telephonic s****s whatsoever, I explained everything to him, especially about how frustrated I am because I have 2 assignments due on the 23rd and 24th of Feb next wee**** The best response he could come up with was, 'Eish, call Monday to call center' and has conversation with person next to him. This treatment has been mortifying for me and I have been undermined because this is not some large company complaining just another UNISA student. I would assume this is not the sort of customer service and treatment UTI condones nevertheless I am utterly disappointed and appalled. This company needs to ups**** their employees on telephone etiquette and customer service. A big zero on service level. </p>