SUPER DISAPPOINTED CANADIAN VISA APPLICATION PARENT !!!!!!

My family planned for 1 year to have our first White Christmas together in KickingHorse Canada, a mansion was rented, flights booked, ski passes bought, ski clothes bought, everyone was super excited, we applied for 3 canadian Visas through Visa Express way in advance and sad to say we are still waiting ..... one got his visa in time and the 2 is still not here after their departure date. I can't tell you how disappointed and disgusted I am . We spend a fortune in Canada and have family and friends there. We have been many many times and support everything we possibly can in Canada. I want the world to know how sick this actually is to treat decent people this way without even being professional and sending a message to say YOU ARE NOT GETTING A VISA WE DONT WANT YOU IN OUR COUNTRY. They leave you to spend R1.5 Mil and then just not reply. grrrrrr im so so mad !! I demand an apology of some sort while I go on another skiing holiday with half the family !!!! They will most probably still give the Visas just too late. Is there staff in the office that is lazy and simply just not doing their job or what is the situation?? There is NO means of contacting the embassy either NO PHONES NO EMAILS NOTHING . OUR APPLICATIONS WERE SEND THROUGH AGAIN AND AGAIN AND AGAIN ......... Believe me We are not alone, I've posted on FB and many many many people had the same complaints! This is appalling and not executable Can anyone please apologise .