Fathima N

Putrid customer service and rude salesman

<p> Extremely rude and absolutely intolerable customer service. Called to confirm a used vehicle advertised on AutoTrader. Spoke to Gerard, who confirmed details twice. I organized for a test drive. When ariving at the dealer, he  changed prices, Only when shown the ad on AutoTrader, did he acknowledge the correct price, and denied having knowledge of the price. This is despite him confirming the price with me telephonically. When I called him after viewing the vehicle he was rude and dismissive, changing his story. He then proceeded to cut the call while I was talking.  I complained to the manager Lourens Van Vuuren. Again, such disappointment. He never returned calls or SMS. Two days of back and forth with the manager, who didn't seem to make time. So glad I didn't purchase a vehicle from them. </p>