JK
Joan K
Active since Feb 2017
6
Reviews
0
Industries
Reviews
6 reviews35 months ago
Live with accidental Takealot order details!!
I purchased two books last week for delivery. Unfortunately, I neglected to select my own address and inadvertently selected the address of a person to whom I sometimes send items. I only realized this when I received the email confirming my purchase and IMMEDIATELY called Takealot (and sent them an email) asking them to change the delivery address. I was advised that once a purchase is paid for, no changes can be made. I was told to cancel the order when I received the SMS advising when the delivery would be. I NEVER RECEIVED THE SMS and on checking the order details on Takealot this morning, I see that the delivery is being made today - to the Northwest Province, while I'm in Johannesburg. It is totally ridiculous that no changes can be made to an order, especially when a mistake is discovered immediately after placing it.
0 replies
58 months ago
Superb Service
Superb service always from both Manager and Staff, who are well-trained, polite, courteous, friendly, helpful and efficient.
0 replies
67 months ago
Extremely poor service and especially communication
On 7 September 2020, I submitted my Dell laptop (under warranty) to Incredible Connection in Rosebank Mall as it had a 'failed hard drive' and a low battery. IC sent it to Dualzone Information Technology in Centurion for it to be repaired. They collected the laptop from IC, Rosebank on the 8th or 9th of September. It was supposed to take 2 weeks to repair it. On 14 September, I contacted IC to find out the status of the repair, i.e., did Dualzone have the required parts or did they have to order them. And, based on this when did they expect to do the repair. On this occasion, and on several others, the response provided by Dualzone was: "It's still with the technicial". Well that was obvious. If their communication was better, we would have been told when they ordered the parts, when they expected to get them, when they would do the repair and when I could expect it back. At the end of the 2nd week, we were told that they did have the hard drive, but not the battery. I eventually spoke to the manager at IC, Rosebank and asked him to please facilitate the return of my laptop and he apparently spoke to the IC Regional Manager and thereafter the work was done quickly and I finally received the repaired laptop back late on September 30th. New hard disk and battery BUT my CD-Rom drive, which had worked PERFECTLY, now totally inoperable. The only way that this could be repaired was to send the laptop back to Dualzone, even though if IC had obtained an CD-Rom from Dualzone, the technician at IC Rosebank was quite qualified to change. I was NOT prepared to be without my laptop for a further three weeks. Totally unacceptable service.
0 replies
70 months ago
Superb Customer Service
I recently placed an online order with The House of Zinplex (Pty) Ltd. in Pretoria. The customer service I received from them was excellent. It was the most efficient, timely and reliable customer service I've ever received and their communication is superlative. Other companies and organisations should take lessons from them.
0 replies
100 months ago
Poor website usability and poor customer experience.
In December 2017, I booked a car online on the website www.budget.co.za. I was quoted in Rand, paid the quoted Rand amount by credit card and received an SMS from my bank for the precise amount. My Internet credit card statement later showed that I had been charged more than the quoted and paid amount. Upon investigation, the bank advised me that: "The calculation is based on the formula provided by Forex. No matter what currency is used, MasterCard International will first convert it to US Dollars and then to Rand. MasterCard International and Standard Bank apply a 2.75% handling fee – (Pricing guide 2017)." Budget then advised me as follows: "All 'Pay Now' transactions are routed internationally and will attract a cross border fee levied by the Card Network to the issuer of the plastic and will incur a transaction fee of approximately 2%." In terms of the Consumer Protection Act and for transparency, good usability and good customer experience, this information should be provided by Budget immediately upon selecting 'Pay now" in a pop-up box or similar.
0 replies
111 months ago
Bad service
<p>1. On January 31st, Bradley of Tyecon came to determine what work I needed doing in my kitchen. He promised to send me a quotation. Despite sending him text messages, emails and leaving telephone messages, he has yet to do so. One email from him on February 8th with a different company name told me he'd respond by February 11th. I'm still waiting.</p> <p>2. He was supposed to meet our Estate Manager for a different reason yesterday 23rd February and didn't pitch.</p> <p>What is it with companies who don't have the courtesy to at least let their clients know that they can't make it or are not able to/interested in doing the work?? Most unreliable and unprofessional. </p>
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
0 (0%)
1 Star
3 (50%)