ZA
Zikho A
Active since Feb 2017
2
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Reviews
2 reviews7 months ago
Telkom Menlyn Store, Don’t Go!
What a nightmare of a service. I so regret taking their fibre product in store. First, the technician comes to install fibre without rooter. Weeks later, rooter still not delivered. I go back to the store & they have no answers. Eventually Lerato gives me a rooter and charges it as equipment which started the whole issue. Now I a billed R 1 699.00 for this rooter which was supposed to be part of this fibre package and installation. Might you the package chosen is supposed to charge us R655 per month! I have been @ this store 4 times from September with no resolution or accountability. Practically not even knowledge! On top of that, they suspend the account due to this incorrect billing then to top it all, I again get charged a “reconnection fee” which was caused by them to begging with. Customer care/ billing department or online sales department not able to help as this was an in store sale. What type of forward thinking telecoms organisation is this? We have lodged 3 disputes all and no joy! Not the best way to treat a new customer who is now on a verge of cancellation. Today, went again in store because they need to physically lodge a dispute to their billing colleagues. Lerato again does not even know what to write or how to phrase the dispute. She calls her manager and another colleague to come help, but to top it all, someone she knows walks in and they start talking about clothes and shops to go check out items from while supposedly trying to assist me. Talk about professionalism at Telkom Menlyn. Now I have to wait another 7 working days for the new case to be attended to. Lost all the faith! Can’t believe the blame shifting, it’s embarrassing! Store blames billing and online sales blames in store consultants…. What a mess!
0 replies
111 months ago
Service Excellence
<p>Refilwe, well explained, thouroughly understand the process, customer centricity!</p>
56 replies
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