MP
Menlyn Park Shopping Centre
Unclaimed Business
MP
Menlyn Park Shopping Centre
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Menlyn Park Shopping Centre faces significant criticism across safety, customer service, and pricing. Multiple visitors report feeling unsafe, citing concerns about women's safety in restrooms and inadequate security response during serious incidents. Parking fees, particularly festive season surcharges, frustrate shoppers who feel overcharged. Tenants like Telkom and Game draw complaints for poor in-store service, billing errors, and unprofessional staff conduct. A recurring gift card malfunction left customers humiliated. One positive review praised helpful parking lot security staff.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|7 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Menlyn Park Shopping Centre
Based on recent customer reviews, Menlyn Park Shopping Centre faces significant criticism across safety, customer service, and pricing. Multiple visitors report feeling unsafe, citing concerns about women's safety in restrooms and inadequate security response during serious incidents. Parking fees, particularly festive season surcharges, frustrate shoppers who feel overcharged. Tenants like Telkom and Game draw complaints for poor in-store service, billing errors, and unprofessional staff conduct. A recurring gift card malfunction left customers humiliated. One positive review praised helpful parking lot security staff.
Menlyn Park Shopping Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Menlyn Park Shopping Centre across 77 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGO
Gideon O
1 reviews | Active since Jan 2020
19 Dec 2025, 08:54
Money ******ion at Menlyn Mall
I went to Menlyn Mall this morning, supporting the businesses within the Mall. When I went to the parking pay station to pay for parking, it was displayed that during the festive season, parking is R15, as opposed to the usual R10. This is money ******ion. Doesn't Menlyn earn enough money through the rental they charge their tenants? Why does the centre management deem it necessary to take another R5 from every car parking at the mall during the festive season? We after all park there to support the mall's tenants. Menlyn will not see me again for the rest of the festive season. Woodlands Mall is closer to my house and they do not charge extra for parking because it is the festive season. It is a disgrace, Menlyn Mall.
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Gideon O
1 reviews | Active since Jan 2020
19 Dec 2025, 08:54
Money ******ion at Menlyn Mall
I went to Menlyn Mall this morning, supporting the businesses within the Mall. When I went to the parking pay station to pay for parking, it was displayed that during the festive season, parking is R15, as opposed to the usual R10. This is money ******ion. Doesn't Menlyn earn enough money through the rental they charge their tenants? Why does the centre management deem it necessary to take another R5 from every car parking at the mall during the festive season? We after all park there to support the mall's tenants. Menlyn will not see me again for the rest of the festive season. Woodlands Mall is closer to my house and they do not charge extra for parking because it is the festive season. It is a disgrace, Menlyn Mall.
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Zikho A
1 reviews | Active since Jan 2020
2 Oct 2025, 12:33
Telkom Menlyn Store, Don’t Go!
What a nightmare of a service. I so regret taking their fibre product in store. First, the technician comes to install fibre without rooter. Weeks later, rooter still not delivered. I go back to the store & they have no answers. Eventually Lerato gives me a rooter and charges it as equipment which started the whole issue. Now I a billed R 1 699.00 for this rooter which was supposed to be part of this fibre package and installation. Might you the package chosen is supposed to charge us R655 per month! I have been @ this store 4 times from September with no resolution or accountability. Practically not even knowledge! On top of that, they suspend the account due to this incorrect billing then to top it all, I again get charged a “reconnection fee” which was caused by them to begging with. Customer care/ billing department or online sales department not able to help as this was an in store sale. What type of forward thinking telecoms organisation is this? We have lodged 3 disputes all and no joy! Not the best way to treat a new customer who is now on a verge of cancellation. Today, went again in store because they need to physically lodge a dispute to their billing colleagues. Lerato again does not even know what to write or how to phrase the dispute. She calls her manager and another colleague to come help, but to top it all, someone she knows walks in and they start talking about clothes and shops to go check out items from while supposedly trying to assist me. Talk about professionalism at Telkom Menlyn. Now I have to wait another 7 working days for the new case to be attended to. Lost all the faith! Can’t believe the blame shifting, it’s embarrassing! Store blames billing and online sales blames in store consultants…. What a mess!
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Zikho A
1 reviews | Active since Jan 2020
2 Oct 2025, 12:33
Telkom Menlyn Store, Don’t Go!
What a nightmare of a service. I so regret taking their fibre product in store. First, the technician comes to install fibre without rooter. Weeks later, rooter still not delivered. I go back to the store & they have no answers. Eventually Lerato gives me a rooter and charges it as equipment which started the whole issue. Now I a billed R 1 699.00 for this rooter which was supposed to be part of this fibre package and installation. Might you the package chosen is supposed to charge us R655 per month! I have been @ this store 4 times from September with no resolution or accountability. Practically not even knowledge! On top of that, they suspend the account due to this incorrect billing then to top it all, I again get charged a “reconnection fee” which was caused by them to begging with. Customer care/ billing department or online sales department not able to help as this was an in store sale. What type of forward thinking telecoms organisation is this? We have lodged 3 disputes all and no joy! Not the best way to treat a new customer who is now on a verge of cancellation. Today, went again in store because they need to physically lodge a dispute to their billing colleagues. Lerato again does not even know what to write or how to phrase the dispute. She calls her manager and another colleague to come help, but to top it all, someone she knows walks in and they start talking about clothes and shops to go check out items from while supposedly trying to assist me. Talk about professionalism at Telkom Menlyn. Now I have to wait another 7 working days for the new case to be attended to. Lost all the faith! Can’t believe the blame shifting, it’s embarrassing! Store blames billing and online sales blames in store consultants…. What a mess!
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Setshego L
1 reviews | Active since Jan 2020
19 Aug 2025, 08:06
Menlyn Mall - go at your own risk
The idea of going to a mall used to be a fun and exciting period between moms and daughters. These days, the idea is crippling and scary due to the nonchalant attitude of the Menlyn Mall Management Team. Women have been posting and sharing their stories on social media requesting safety measure improvements, closure of ***** exit points from the ladies toilets and we haven’t seen a statement or accountability on why they were opened in the first place. A number of women go missing, get drugged from those toilets and the management team is not doing anything. How are we expected to shop in peace and have the assurance that should nature call, we will be safe to use their toilet facilities? All we’re asking for is safety and security improvements because this mall has a lot of shops one can enjoy but due to this issue, it’s a big no for me, my family and friends.
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Setshego L
1 reviews | Active since Jan 2020
19 Aug 2025, 08:06
Menlyn Mall - go at your own risk
The idea of going to a mall used to be a fun and exciting period between moms and daughters. These days, the idea is crippling and scary due to the nonchalant attitude of the Menlyn Mall Management Team. Women have been posting and sharing their stories on social media requesting safety measure improvements, closure of ***** exit points from the ladies toilets and we haven’t seen a statement or accountability on why they were opened in the first place. A number of women go missing, get drugged from those toilets and the management team is not doing anything. How are we expected to shop in peace and have the assurance that should nature call, we will be safe to use their toilet facilities? All we’re asking for is safety and security improvements because this mall has a lot of shops one can enjoy but due to this issue, it’s a big no for me, my family and friends.
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Nadine N
1 reviews | Active since Jan 2020
26 Jun 2025, 15:48
Menlyn Park Shopping Centre Gift card not working at Checkers
I received a Menlyn Park Shopping Centre Gift Card for my birthday from a friend. Today I went to the Checkers in Menlyn Park Shopping Centre and selected items to purchase. All the items were scanned and I presented my gift card for payment. The cashier informed me that the gift card from Menlyn Park Shopping Centre does not work on their system. I could not understand, because I never had a problem like that in previous years. I spoke to a manager and he just apologised. I was upset because Checkers had no sign anywhere stipulating that the gift card won't work. Checkers told me to resolve ithe issue with Menlyn Park Shopping Centre. When I spoke to the employee at the info / gift card counter I was referred back to Checkers. They told me that this issue has been unresolved for 3 weeks already. I went back to Checkers and the manager insisted it is not a fault on their side but Menlyn Park Shopping Centre's side. I was humiliated and wasted my time and parking money because I had to leave empty handed. Neither Checkers nor Menlyn Park Shopping Centre took any responsibility for the gift card that was not working. Neither Checkers nor Menlyn Shopping Centre could tell me what the problem is. Checkers should have had a sign up to stipulatie that the Menlyn Park Shopping Centre gift cards does not work in their store. I would not have wasted my time if I had known. I also think they could have resolved the gift card matter if it was a priority for them. They have known about this for 3 weeks already but I guess a few customers wanting to use the gift card are not a priority and we are easily sent away empty handed. It is also Menlyn Park Shopping Centre's responsibility to make sure that when they sell a gift card it can be used in all the shops in Menlyn Park Shopping Centre. The gift card that was given to me for my birthday should have brought me joy but in the end I was humiliated and had to leave upset without getting anything.
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Nadine N
1 reviews | Active since Jan 2020
26 Jun 2025, 15:48
Menlyn Park Shopping Centre Gift card not working at Checkers
I received a Menlyn Park Shopping Centre Gift Card for my birthday from a friend. Today I went to the Checkers in Menlyn Park Shopping Centre and selected items to purchase. All the items were scanned and I presented my gift card for payment. The cashier informed me that the gift card from Menlyn Park Shopping Centre does not work on their system. I could not understand, because I never had a problem like that in previous years. I spoke to a manager and he just apologised. I was upset because Checkers had no sign anywhere stipulating that the gift card won't work. Checkers told me to resolve ithe issue with Menlyn Park Shopping Centre. When I spoke to the employee at the info / gift card counter I was referred back to Checkers. They told me that this issue has been unresolved for 3 weeks already. I went back to Checkers and the manager insisted it is not a fault on their side but Menlyn Park Shopping Centre's side. I was humiliated and wasted my time and parking money because I had to leave empty handed. Neither Checkers nor Menlyn Park Shopping Centre took any responsibility for the gift card that was not working. Neither Checkers nor Menlyn Shopping Centre could tell me what the problem is. Checkers should have had a sign up to stipulatie that the Menlyn Park Shopping Centre gift cards does not work in their store. I would not have wasted my time if I had known. I also think they could have resolved the gift card matter if it was a priority for them. They have known about this for 3 weeks already but I guess a few customers wanting to use the gift card are not a priority and we are easily sent away empty handed. It is also Menlyn Park Shopping Centre's responsibility to make sure that when they sell a gift card it can be used in all the shops in Menlyn Park Shopping Centre. The gift card that was given to me for my birthday should have brought me joy but in the end I was humiliated and had to leave upset without getting anything.
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Nosihle N
1 reviews | Active since Jan 2020
28 May 2025, 06:38
Complaint About TV Repair Service
My name is Nosihle Nhlapho, and I brought in my TV for repairs at Game store. I am writing a review on how the situation has been handled so far. The issue with my TV was that it had an ink-like display problem on the screen. When I followed up on the repair status, I was told there was “no ink” on it, which contradicts the pictures I had taken. I was speaking to someone named Loraine at the time, and she asked me to send those pictures—which I did. However, yesterday when I tried to follow up again, I was treated very rudely. The lady who answered the phone was speaking Sepedi while I was speaking English, which is a common language. I wasn’t sure if she didn’t understand me or just didn’t want to help. Either way, the communication and service were unprofessional and disrespectful. now this morning i tried to reach them out again as that lady hang up on me, they are now not picking up my calls.
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Nosihle N
1 reviews | Active since Jan 2020
28 May 2025, 06:38
Complaint About TV Repair Service
My name is Nosihle Nhlapho, and I brought in my TV for repairs at Game store. I am writing a review on how the situation has been handled so far. The issue with my TV was that it had an ink-like display problem on the screen. When I followed up on the repair status, I was told there was “no ink” on it, which contradicts the pictures I had taken. I was speaking to someone named Loraine at the time, and she asked me to send those pictures—which I did. However, yesterday when I tried to follow up again, I was treated very rudely. The lady who answered the phone was speaking Sepedi while I was speaking English, which is a common language. I wasn’t sure if she didn’t understand me or just didn’t want to help. Either way, the communication and service were unprofessional and disrespectful. now this morning i tried to reach them out again as that lady hang up on me, they are now not picking up my calls.
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Xxx X
1 reviews | Active since Jan 2020
11 May 2025, 12:05
MENLYN MALL SECURITY MOTHER DAY HARASSMENT
Do Not Go To Menlyn Shopping Center Unless You Want To Get Harrased By Security Today At 13:00 On May 11th 2025, I Go Outside With My Mother On Mothers Day To Have A Smoke After A Having Lunch Only To Have Fidelity Security Come And HARRASS And Ask Me Personal Questions About Who I Am And Where I Work.Fidelity Security Then Proceeds To Place Me Under Arrest For "Resisting Arrest" They Then Put Me And My Mother Into The Back Of There Car And Takes Us To Center Management Where The Supervisor Is EXTREMELY Rude To Me And My Mother And Proceeds To Say He Is Going To Ban Me From Menlyn Mall For Smoking,THIS IS EXTREMELY UNPROFESSIONAL AND EXTREMELY EMBARRASSING FOR ME AND MY MOTHER Furthermore The Supervisor Then Told Us We Are Not Allowed To Record Anything He Is Saying,He Then Proceeds To Tell Us To Leave Center Management DO NOT GO TO MENLYN SHOPPING CENTER,The "Guards" are extremely rude and are just looking for bribes and to act like they are actual SAPS when they are not I Will NEVER go back to menlyn and I will tell every person I know to never visit that mall ever again!
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Xxx X
1 reviews | Active since Jan 2020
11 May 2025, 12:05
MENLYN MALL SECURITY MOTHER DAY HARASSMENT
Do Not Go To Menlyn Shopping Center Unless You Want To Get Harrased By Security Today At 13:00 On May 11th 2025, I Go Outside With My Mother On Mothers Day To Have A Smoke After A Having Lunch Only To Have Fidelity Security Come And HARRASS And Ask Me Personal Questions About Who I Am And Where I Work.Fidelity Security Then Proceeds To Place Me Under Arrest For "Resisting Arrest" They Then Put Me And My Mother Into The Back Of There Car And Takes Us To Center Management Where The Supervisor Is EXTREMELY Rude To Me And My Mother And Proceeds To Say He Is Going To Ban Me From Menlyn Mall For Smoking,THIS IS EXTREMELY UNPROFESSIONAL AND EXTREMELY EMBARRASSING FOR ME AND MY MOTHER Furthermore The Supervisor Then Told Us We Are Not Allowed To Record Anything He Is Saying,He Then Proceeds To Tell Us To Leave Center Management DO NOT GO TO MENLYN SHOPPING CENTER,The "Guards" are extremely rude and are just looking for bribes and to act like they are actual SAPS when they are not I Will NEVER go back to menlyn and I will tell every person I know to never visit that mall ever again!
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Obakeng S
1 reviews | Active since Jan 2020
7 May 2025, 18:27
BAD BAD CONSULTANTS
Went to Telkom Menlyn shopping center to request them to transfer my contract data to my personal number, as it was on Telkom network, and they told me that its possible to do it. instead they canceled my personal number and replaced it with their contract number. After 2 days I noticed that my number is no longer available on Telkom network, so I went back to Telkom to ask them why my number is no longer working and they said my number has been canceled on their network. I pleaded with them to retrieve my number back to me and they couldn't do it, probably because they said their system was updated to new vision and they cant able to assist me. For 6 weeks I was without my personal number, i had to ask a friend from other office to assist which indeed they helped me. They didn't even allow me to speak to the branch manager when I asked them to let me go see him, as it was their mistake, they are so ***********.
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Obakeng S
1 reviews | Active since Jan 2020
7 May 2025, 18:27
BAD BAD CONSULTANTS
Went to Telkom Menlyn shopping center to request them to transfer my contract data to my personal number, as it was on Telkom network, and they told me that its possible to do it. instead they canceled my personal number and replaced it with their contract number. After 2 days I noticed that my number is no longer available on Telkom network, so I went back to Telkom to ask them why my number is no longer working and they said my number has been canceled on their network. I pleaded with them to retrieve my number back to me and they couldn't do it, probably because they said their system was updated to new vision and they cant able to assist me. For 6 weeks I was without my personal number, i had to ask a friend from other office to assist which indeed they helped me. They didn't even allow me to speak to the branch manager when I asked them to let me go see him, as it was their mistake, they are so ***********.
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