Cindy C

Give back my money!!!! 100% refund

<p>absolutely and utterley disgusting service!!!! Alicia Bagley and the Milkwood manor on sea is a total embarassment to Plettenberg.. upon enquring about a cancellation 60 days in advance Alicia advised she cannot discuss it with me on the phone  she will email me when her an her ****EN USELESS INCOMPETENT BOSS discuss this. She then responded via email,with her own CROOKED DECISION AND TURNS AROUND AND SAYS I HAVE IT IN WRITTING after not disclosing to me on the phone OR ANSWERINGF MY SIMPLE QUESTION TO HER REGARDING MY RESREVATION-RUDE PIECE OF **** 1 HORSE TOWN IDIOT .  I WAS ADVISED THAT THE REFUND VCANNOT BE DONE TODAY AS THE INCOMPETENT NO SHOW STAFF IS NOT IN AT WORK  SO I MUST WAIT ON THEM. STILL THEY ARE REFUSING TO GIVE ME MY 100% REFUND!!!!!!!!!!!!</p> <p> </p> <p>I CALLED IN AND SHE BLATENTLY TOLD ME HER BOSS AND HERSELF ARE NOT INTERESTED IN TALKING TO ME AND I WILL NOT GET A FULL REFUND-THEY DONT EVEN HAVE A ****EN PROPER CANCELLATION POLICY IN PLACE.HOW DARE THEY SAY THAT TO ME AND JUST GO AHEAD WITHOUT DISCUSIING IT WITH ME!!!!!!!!!!!!!!!!!! I WAS INSULTED AND QUESTIONED WHY I MADE THE BOOKING IF I WAS GOING TO CANCEL DUE TO ME NOT BEEN ABLE TO FLY TO PLETT FROM JHB ANYMORE,I AM ABSOLUTELY DISGUSTED AND APPAULED AT THE CLIENT SERVICE OR LACK THEREOF.  YOU **** HEADS NEED TO BE SHUT DOWN AND THOSE 4 STARS I AM SURE YOU BOUGHT IT FROM THE ****EN LIKES OF JACOB ZUMA-IMBOSILS AND DEFINATELY NOT THE TOURISM GRADING COUNSIL!!!!!!!! BECAUSE U REALLY ARE NOT A 4 STAR HOTEL!!! I COME FROM THE HOTEL INDUSTRY AND I HAVE NEVER COME ACROSS OR BEEN TRAINED TO TREAT AND TALK TO CUSTOMERS THE WAY YOU ALICIA DO. YOU OUGHT TO BE SHAMED OF YOURSELF-YOU DESERVE TO GET FIRED!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I CERTAINLY WILL NEVER EVER EVER EVERRRRRRRRRRRRRRRRRRRRR REFER ANY BUSINESS TO THEM. I WANT MY MONEY PAID IN FULL BY CLOSE OF BUSINESS 03/03/2017</p>