BA
Bianca A
Active since Mar 2017
3
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Reviews
3 reviews78 months ago
Disappointed client
I’ve recently been to Gardens Pet Clinic and Spa and was appalled with the attitude of the receptionist and unprofessional manner of the vet. I was also very disappointed as when I fetch my dogs and cat they weren’t groomed well with still long nails and unevenly cut hair, considering that this was specified. This hasn’t happened only on one occasion and really frustrating as beside my little ones looking as though they haven’t been to the palour at all, the costs add up. Besides that having the receptionist talk down to me like I don’t take care of my animals or have their best interest at heart. Very disappointing indeed
0 replies
113 months ago
Annoyed customer
<p>In January 2017 I received a SMS from Woolworths staying my account has not been paid. This came as a shock as there was enough money in my account and when opening this Woolworths account I explicitly said to debit my account every month to avoid this problem of arrears payments. I called Woolworths customer services who said that it was due to a technical error on Woolworths side that debit orders didn't come off. I asked at this point if it would affect my credit score and he assured me it wouldn't. <br /> <br />In February I applied for a home loan to purchase an apartment I had put an offer on. All the bank (except Nedbank) had declined based on a bad credit history. I then decided to draw a credit report from Trans Union to look what the issue was. I was absolutely livid when I saw it showed January 2017 Woolworths payment in arrears with a yellow block. All the banks had confirmed that was the reason they decline the loan offer. <br /> <br />I contacted woolworths customer service who said they would contact the relevant people to rectify the problem directly with Trans Union and would take 2-4 days to be done. Woolworths sent me a letter of apology stating it was due to their technical error. <br /> <br />I have been drawn my credit report on numerous time and spoken to different people at transunion with hope it will all be sorted asap. Every time I call I get different information from different people either at the disputes unit or the credit report department. I was told that a formal dispute was not needed and the change should be rectified in 7 working days from the time Woolworths calls (21/2/17). I spoke to Arthur (ref # TU ********** 0-000645-01) on the 01/03/17 and he said I should call back Friday 03/03/17 (Day 8). When I call and spoke to Octavia (ref# TU ********** 3-000211-01) nothing had still be updated as promised. She advised to do a formal dispute which will take 20 working days to be investigated. I'm absolutely so frustrated as if I was told this information sooner I could've done it when I saw my first credit report. </p> <p> </p> <p>The incompetency of the workers at trans union and woolworths has costed me a lot of money and could potentially cost me losing my offer to purchases. </p>
1 reply
113 months ago
Frustrated
<p>In January 2017 I received a SMS from Woolworths staying my account has not been paid. This came as a shock as there was enough money in my account and when opening this Woolworths account I explicitly said to debit my account every month to avoid this problem of arrears payments. I called Woolworths customer services and spoke to Quinton (ref # ********** 60) who said that it wasn't just me but a few customers who had experience the same problem. He said it was due to a technical error on Woolworths side that debit orders didn't come off. I asked at this point if it would affect my credit score and he assured me it wouldn't. </p> <p> </p> <p>In February I applied for a home loan to purchase an apartment I had put an offer on. All the bank (except Nedbank) had declined based on a bad credit history. I then decided to draw a credit report from Trans Union to look what the issue was. I was absolutely livid when I saw it showed January 2017 Woolworths payment in arrears with a yello block. All the banks had confirmed that was the reason they decline the loan offer. </p> <p> </p> <p>I contacted woolworths customer service and spoke to Zodwa (ref # ********** 51) who said she would contact the relevant people to rectify the problem directly with Trans Union. I called again afew days later and spoke to Cindy in customer services who made sure I got a letter of apology from Woolworths stating it was due to their technical error. </p> <p> </p> <p>I have been drawn my credit report with hope it will all be sorted asap. I called Woolworths again on the 01/03/17 and spoke to Lameez who said they called Trans Union the 21 February. Nothing has still be updated and according to Trans Union I need to log a formal Dipute.</p> <p> </p> <p>Im so frustrated because in this time of running around my offer to purchase will expire. </p>
1 reply
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1 Star
3 (100%)