Jennifer C

Speed Queen Repairs Gauteng/Pretoria

<p>I had the same guy, Percy from Gauteng/Pretoria Speed Queen who is already on Hello Peter,  come to repair and supposedly service my Speed Queen Washing Machine, tumble dryer and the AEG dishwasher. He came to my residence and "inspected" all 3 appliances then promply phoned me at work and told me he could service and repair all 3 for R8100.00. He gave me this big sales speel about what he needs to do and what was wrong with "everything".  I was quite shocked at the price but did agree to pay and let him go ahead. Strangely he wanted the money upfront, so I accidently paid the wrong person on EFT.  When I called him and explained that I would need to do a recall and then I would pay him, he explained that he needed the money quite quickly as his wife was leaving for Dubai. The EFT error was my fault so I then did another EFT. He was very happy. To start with my initial complaint was that my washing machine was off balance and was "walking" out the door and was slighly noisy. I also had a problem with my AEG dishwasher which gave a error reading and he was supposed to fix that as well - a solenoid he said. My tumble dryer was switching off after 30 minutes. Once all was supposedly completed and 2 hours later, I arrived home to inspect. Well I had to call him back after many SMS's and calls due to the fact that my dishwasher was not connected, water was coming out of the back (did not happen before he touched it), my dryer still switches off after 30 minutes. He told me I needed a thermostat for the dryer and would bring it, well what was he servicing and where is he? Still no thermostat. To date I have not heard from him in spite of me trying to contact him - so be warned there is no post work guarentee. My washing machine is grating so badly and is not spinning and I have consulted with Speed Queen and someone is coming out this week to fix both. So do not call "Percy".  He does not deliver and it is quite costly.  </p>