Speed Queen
TrustIndex
0
Score
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
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1 reviews | Active since Jan 2020
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1 reviews | Active since Jan 2020
Jonathan from Speed Queen repairs Pretoria and Johannesburg is not a genuine person he came to fix the machine we paid him a lot of money it only worked for 1 month then stopped working. I have been begging him for more than 3 months to come and check as he gave us a guarantee, he kept on refusing, having multiple excuses no car then his sick then no clients, everytime he has something to say, now when I am asking him when he is coming out he has the nerve to be rude to me and again he can't come. Don't use him at all you will regret it!
1 reviews | Active since Jan 2020
Jonathan from Speed Queen repairs Pretoria and Johannesburg is not a genuine person he came to fix the machine we paid him a lot of money it only worked for 1 month then stopped working. I have been begging him for more than 3 months to come and check as he gave us a guarantee, he kept on refusing, having multiple excuses no car then his sick then no clients, everytime he has something to say, now when I am asking him when he is coming out he has the nerve to be rude to me and again he can't come. Don't use him at all you will regret it!
1 reviews | Active since Jan 2020
I am in Cape Town, I ordered a gift to be delivered in France, on the 01st May, #66709723, it has taken 14 days and still no delivery, today I get a notification it has been damaged via Chromopost and I am unable to get hold of Chromopost? I have paid a lot of money and it is very embarrasing as the recipient has been waiting for the gift. You should be doing the claim, why must I do the claim and I cant even get hold of the company you used and I must now stress after pay almost R2000, this is shocking I want my money back.t
1 reviews | Active since Jan 2020
I am in Cape Town, I ordered a gift to be delivered in France, on the 01st May, #66709723, it has taken 14 days and still no delivery, today I get a notification it has been damaged via Chromopost and I am unable to get hold of Chromopost? I have paid a lot of money and it is very embarrasing as the recipient has been waiting for the gift. You should be doing the claim, why must I do the claim and I cant even get hold of the company you used and I must now stress after pay almost R2000, this is shocking I want my money back.t
1 reviews | Active since Jan 2020
In 1995 we bought a Speed Queen heavy duty washer - yes, 25 years ago. Do I have complaints? On the contrary. Since then, it has never been serviced or repaired. Now that's way over 2000 washes. Recently we moved to Cape Town, and of course the machine went with. To our dismay, it wouldn't fit through the bathroom door. So I disassembled it - took off the cabinet - hoping to get it through in parts, But this didn't work. I noticed how well the machine had been made - clear testimony to a fine, quality product. I replaced the drive belt which now had multiple cracks - after 25 years!. Any case, we've done some washes outside until we decide what to do. But it'll be a sorry day if we say goodbye to a really great washing machine. Well done Speed Queen!
1 reviews | Active since Jan 2020
In 1995 we bought a Speed Queen heavy duty washer - yes, 25 years ago. Do I have complaints? On the contrary. Since then, it has never been serviced or repaired. Now that's way over 2000 washes. Recently we moved to Cape Town, and of course the machine went with. To our dismay, it wouldn't fit through the bathroom door. So I disassembled it - took off the cabinet - hoping to get it through in parts, But this didn't work. I noticed how well the machine had been made - clear testimony to a fine, quality product. I replaced the drive belt which now had multiple cracks - after 25 years!. Any case, we've done some washes outside until we decide what to do. But it'll be a sorry day if we say goodbye to a really great washing machine. Well done Speed Queen!
1 reviews | Active since Jan 2020
Never ever buy one especially in South Africa. I bought a Speed Queen washing machine from Metro Montana, Pretoria, South Africa. I had to choose between a LG and a Speed Queen washing machine. The Speed Queen was about R2000 (US$140) more expensive than the LG and decided to buy the Speed Queen because of the longer guarantee that the salesman promised me. After 14 month the machine stopped working (really not what you expect from a Speed Queen) and contacted Metro. Metro contacted Speed Queen which informed them that the guarantee is only 12 months which is not what the store promised. Nowhere on any slips does it state the period of the guarantee or warranty is. Really really bad service, avoid as far as possible,..
1 reviews | Active since Jan 2020
Never ever buy one especially in South Africa. I bought a Speed Queen washing machine from Metro Montana, Pretoria, South Africa. I had to choose between a LG and a Speed Queen washing machine. The Speed Queen was about R2000 (US$140) more expensive than the LG and decided to buy the Speed Queen because of the longer guarantee that the salesman promised me. After 14 month the machine stopped working (really not what you expect from a Speed Queen) and contacted Metro. Metro contacted Speed Queen which informed them that the guarantee is only 12 months which is not what the store promised. Nowhere on any slips does it state the period of the guarantee or warranty is. Really really bad service, avoid as far as possible,..
1 reviews | Active since Jan 2020
<p>Percy Glad is totally unprofessional and unreliable.</p> <p>He was paid R3500 after he assured us the speed queen washing machine</p> <p>is fixed which was never the case.</p> <p>After a month and despite numerous phone calls, empty promises and lies</p> <p>he has never returned to fix the problem.</p> <p>Use Percy Glad at your own peril.</p> <p> </p>
1 reviews | Active since Jan 2020
<p>Percy Glad is totally unprofessional and unreliable.</p> <p>He was paid R3500 after he assured us the speed queen washing machine</p> <p>is fixed which was never the case.</p> <p>After a month and despite numerous phone calls, empty promises and lies</p> <p>he has never returned to fix the problem.</p> <p>Use Percy Glad at your own peril.</p> <p> </p>
1 reviews | Active since Jan 2020
<p>I have never received as shocking service as this experience. Percy is full of promises and lies. Did a repair on our Speedqueen about two months ago which he was paid cash for - R2800. The repair was unsuccessful and he answers Whatsapps with promises to appear every Monday and every time a no show. So disappointing that you think you are dealing with people with integrity, very much not, in this case.</p>
1 reviews | Active since Jan 2020
<p>I have never received as shocking service as this experience. Percy is full of promises and lies. Did a repair on our Speedqueen about two months ago which he was paid cash for - R2800. The repair was unsuccessful and he answers Whatsapps with promises to appear every Monday and every time a no show. So disappointing that you think you are dealing with people with integrity, very much not, in this case.</p>
1 reviews | Active since Jan 2020
<p>I had the same guy, Percy from Gauteng/Pretoria Speed Queen who is already on Hello Peter, come to repair and supposedly service my Speed Queen Washing Machine, tumble dryer and the AEG dishwasher. He came to my residence and "inspected" all 3 appliances then promply phoned me at work and told me he could service and repair all 3 for R8100.00. He gave me this big sales speel about what he needs to do and what was wrong with "everything". I was quite shocked at the price but did agree to pay and let him go ahead. Strangely he wanted the money upfront, so I accidently paid the wrong person on EFT. When I called him and explained that I would need to do a recall and then I would pay him, he explained that he needed the money quite quickly as his wife was leaving for Dubai. The EFT error was my fault so I then did another EFT. He was very happy. To start with my initial complaint was that my washing machine was off balance and was "walking" out the door and was slighly noisy. I also had a problem with my AEG dishwasher which gave a error reading and he was supposed to fix that as well - a solenoid he said. My tumble dryer was switching off after 30 minutes. Once all was supposedly completed and 2 hours later, I arrived home to inspect. Well I had to call him back after many SMS's and calls due to the fact that my dishwasher was not connected, water was coming out of the back (did not happen before he touched it), my dryer still switches off after 30 minutes. He told me I needed a thermostat for the dryer and would bring it, well what was he servicing and where is he? Still no thermostat. To date I have not heard from him in spite of me trying to contact him - so be warned there is no post work guarentee. My washing machine is grating so badly and is not spinning and I have consulted with Speed Queen and someone is coming out this week to fix both. So do not call "Percy". He does not deliver and it is quite costly. </p>
1 reviews | Active since Jan 2020
<p>I had the same guy, Percy from Gauteng/Pretoria Speed Queen who is already on Hello Peter, come to repair and supposedly service my Speed Queen Washing Machine, tumble dryer and the AEG dishwasher. He came to my residence and "inspected" all 3 appliances then promply phoned me at work and told me he could service and repair all 3 for R8100.00. He gave me this big sales speel about what he needs to do and what was wrong with "everything". I was quite shocked at the price but did agree to pay and let him go ahead. Strangely he wanted the money upfront, so I accidently paid the wrong person on EFT. When I called him and explained that I would need to do a recall and then I would pay him, he explained that he needed the money quite quickly as his wife was leaving for Dubai. The EFT error was my fault so I then did another EFT. He was very happy. To start with my initial complaint was that my washing machine was off balance and was "walking" out the door and was slighly noisy. I also had a problem with my AEG dishwasher which gave a error reading and he was supposed to fix that as well - a solenoid he said. My tumble dryer was switching off after 30 minutes. Once all was supposedly completed and 2 hours later, I arrived home to inspect. Well I had to call him back after many SMS's and calls due to the fact that my dishwasher was not connected, water was coming out of the back (did not happen before he touched it), my dryer still switches off after 30 minutes. He told me I needed a thermostat for the dryer and would bring it, well what was he servicing and where is he? Still no thermostat. To date I have not heard from him in spite of me trying to contact him - so be warned there is no post work guarentee. My washing machine is grating so badly and is not spinning and I have consulted with Speed Queen and someone is coming out this week to fix both. So do not call "Percy". He does not deliver and it is quite costly. </p>
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