DG
Deon G
Active since Jan 2011
12
Reviews
0
Industries
Reviews
12 reviews27 months ago
Private banking customer ditching Standard Bank
I have always been a good customer of Standard Bank in the past 20 years however I feel that their service compares to what I expected from a government institution like the Post Office. However they just kept on treating me like dirt. Declining Insurance claims without solid grounds, not responding to claims logged, etc. They claimed I did not maintain my thatch roof even though I have evidence (and photos) of this. Then a swimming pool pump - they called it wear and tare - really? The poor private banker was trying her best but the rest of standard bank cannot deliver. The latest nonsense was I have closed my account with Diners in December 2023 and in December and January they have instructed a debit order of the minimal account of R50, mails, etc. How are they surviving as a bank?
170 replies
27 months ago
Ignore requests to close account - I have no debt with Mobicred
I owe them nothing, and have requested twice that they close my account yet they ignore my requests.
114 replies
43 months ago
Rental assumed
I have regularly bought gas from Afrox shop (http://www.afroxshop.co.za/) and every now had issues. Like them stating on the invoice one amount and deducting another - this is not according to the Payment Association of South Africa (PASA) rules. I will forward this link to PASA as well. This time round, I decided to order a tiny Helium gas cylinder for inflating balloons and nowhere on their site they stated that apart from paying close to R1000 for the cylinder you have to pay R250+ per month for rental. When I queried them they stated that it is mentioned in their terms and conditions however this does not apply to all products. I have also escalated the issue to the NCC (National Consumer Commission ). I have now returned this half full cylinder to them. That is the end of my business with Afrox.
133 replies
62 months ago
Cannot get someone to cancel my Discovery insurance policy - avoid like Covid
I have sent mails twice, phoned twice and cannot get to someone to cancel my discovery insurance policy. Sounds almost like Telkom. I am going back to Santam, >R2000 cheaper and they provide actual service.
56 replies
91 months ago
BMW Financial Services - worst insurance experience - stay away
I have also supported BMW in the past because they manufactured excellent vehicles however they are definitely lacking when it comes to insurance. I have requested a quote from Discovery insurance in July and their premiums were far cheaper than BMW. After I queried this with BMW, in mail he stated the following: "The BMW product is far superior to most in that following a loss BMW only replaces with new parts no matter the age of the vehicle whereas other insurers will make use of used/second hand parts if the vehicle is over a year old". Even though that is not the case with Discovery insurance, I decided to stay with BMW. On the 5th of June, I registered a claim and BMW's accessors suggested to use pirate and second hand parts in repairing the vehicle. I was furious. After I had a massive argument with BMW, they apologised and rectified the situation. But there's more: I had an accident with my Apple watch on the squash court on the 11th October, this watch is insured for all risk which of course is covered by the policy. BMW requested a quote, I went to Apple store and they provided the quotation as requested. The quotation was not acceptable to BMW and they picked up the watch and sent it to Cellular Boutique who is not an Apple authorised repair centre. Without my approval of this they instructed Cellular Boutique to fix the watch. When I discovered this, I stated to the BMW consultant that this is not acceptable - he stated that they would only use Apple authorised repair centres if the warrantee is still applicable. That means that Cellular Boutique can use any used parts (like the issue with the car above) or parts obtained from China (not Apple original parts) to fix the watch. To make matters worse, the consultant (Isaac Galoshe) instead of apologising argued with me and kept on interrupting me whilst I tried to explain him my point of view. Insurance is not supposed to leave you in a worse off position but I must say, BMW financial services made sure that I will never ever buy a vehicle from BMW again.
0 replies
98 months ago
Washing machine - worst product ever bought - paper weight after 14 months
Never ever buy one especially in South Africa. I bought a Speed Queen washing machine from Metro Montana, Pretoria, South Africa. I had to choose between a LG and a Speed Queen washing machine. The Speed Queen was about R2000 (US$140) more expensive than the LG and decided to buy the Speed Queen because of the longer guarantee that the salesman promised me. After 14 month the machine stopped working (really not what you expect from a Speed Queen) and contacted Metro. Metro contacted Speed Queen which informed them that the guarantee is only 12 months which is not what the store promised. Nowhere on any slips does it state the period of the guarantee or warranty is. Really really bad service, avoid as far as possible,..
53 replies
98 months ago
Does not honour guarantees on Speed Queen Washing machines as promised by Salesman
I bought a Speed Queen washing machine from Metro Montana. I had to choose between a LG and a Speed Queen washing machine. The Speed Queen was about R2000 more expensive than the LG and decided to buy the Speed Queen because of the 2 year guarantee that the salesman promised me. After 14 month the machine stopped working (really what you expect from a SQ) and contacted Metro. Metro contacted Speed Queen which informed them that the guarantee is only 12 months which is not what the store promised. Nowhere on any slips does it state the period of the guarantee or warranty is.
0 replies
105 months ago
Excellent service
Aligas installed my gas requirement in January 2017. My requirement had a specific requirement for 2 gas points and that in a thatch roof. Great friendly service, thanks a lot Alistair Bayliss-Lane
0 replies
122 months ago
Giving up on discovery card
I am trying to subscribe to the Apple Watch @ discovery's website however it requires a Credit Card limit of R10000. I have applied and its been approved in December but after numerous emails and promises from Discovery I had to re-apply, its approved again but still no limit increase.<br> <br> Is discovery another Telkom in the making?
75 replies
123 months ago
Migrate to prepaid - waiting for one week now
One of my MTN contracts expired on 13th of March. I have phone on +- 12th of February to inform MTN to migrate the contract to prepaid. The operator informed me that I should phone on the date of expiry to migrate the contract. This was on a Sunday - they said then I must phone on the Monday (14th) as the cancellations (or Retentions) department is only open on business days - which is what I did. I Phoned on the Monday the 14th to migrate the contract. The operator informed me that it will take 48 hours to complete. By Wednesday it was still on contract and after 4 calls to MTN with various excuses and promises I am still on contract 1 week later. Even after escalating it on Saturday - I am still on contract. I use to have 5 contracts with MTN and I assure have cancelled 3 thus far. I cant wait to cancel the last 2 after I get to cancel this contract. Vodacom here I come. MTN you are far worse than Telkom use to be...
75 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
7 (58.333333333333336%)