Afrox
Verified Business
|1.9|8 Reviews (last 12 months)|Responds in 5h 8m
Afrox
Verified Business
|1.9
8 Reviews (last 12 months)
Responds in 5h 8m
Performance(last 12 months):
Ranked In Other
#21Reply Time
5h 8mReplied to 100% of negative reviews
Reply time on negative reviews: 6h 44m
Ranking
#21
in Other
Reply Time
5h 8m
Replied to 100% of negative reviews
Reply time on negative reviews: 6h 44m
Review Distribution
1.9|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLV
Lynn V
1 reviews | Active since Aug 2019
11 May 2026, 16:09
Afrox - Poor service
My husband is on the Oxygen Concentrator due to the pulmonary embolism he had after COVID. He sustained lung fibrosis and are oxygen dependant. Last night during the night, the alarm of his machine went off and he could not use the machine the rest of the night. This morning at 08:00 he reported the machine and previously the machine was replaced the same day. Not today, the reason being that they don't have vehicles and that they will replace the machine tomorrow. My husband cannot sleep without the matching as he gets severe headaches and shortness of breath. Afrox's advise is that if it gets to the point that he can't breath I should take him to the emergency room at our own cost. The cheak.
Helpful (0)
|Replies (1)LV
Lynn V
1 reviews | Active since Aug 2019
11 May 2026, 16:09
Afrox - Poor service
My husband is on the Oxygen Concentrator due to the pulmonary embolism he had after COVID. He sustained lung fibrosis and are oxygen dependant. Last night during the night, the alarm of his machine went off and he could not use the machine the rest of the night. This morning at 08:00 he reported the machine and previously the machine was replaced the same day. Not today, the reason being that they don't have vehicles and that they will replace the machine tomorrow. My husband cannot sleep without the matching as he gets severe headaches and shortness of breath. Afrox's advise is that if it gets to the point that he can't breath I should take him to the emergency room at our own cost. The cheak.
0
Replies (1)PS
Patrick S
1 reviews | Active since Dec 2012
19 Jan 2026, 11:46
AFROX keep passing the back buck instead of helping !
On and around 10th November 2025 I went to Afrox Germiston to get some Nitrogen. I was then advised I had to open a cod account in order to purchase it. The lady Kefentse who helped me and filled in the form at NO time infromed me that there was any additional amount to pay other than the amount I had already paid if I returned it within a week which I did. A month later I received an invoice for R558 for 'rental' for which I had no idea of. I then retuned to the branch and they then informed me that it was no problem and that I should contact customer care (they even gave me the number) for them to resolve. I then made contact with a Pello Marelle who said she will follow up and get a credit passed. Two months later and after nagging her she said only the Branch manager can do this. I then retuned to the branch only to be advised that I must pay it and they wont do anything about it. This is appaling servce. I have been using Afrox Germiston for many years buying LPG and this is how you get treated !
Helpful (0)
|Replies (7)PS
Patrick S
1 reviews | Active since Dec 2012
19 Jan 2026, 11:46
AFROX keep passing the back buck instead of helping !
On and around 10th November 2025 I went to Afrox Germiston to get some Nitrogen. I was then advised I had to open a cod account in order to purchase it. The lady Kefentse who helped me and filled in the form at NO time infromed me that there was any additional amount to pay other than the amount I had already paid if I returned it within a week which I did. A month later I received an invoice for R558 for 'rental' for which I had no idea of. I then retuned to the branch and they then informed me that it was no problem and that I should contact customer care (they even gave me the number) for them to resolve. I then made contact with a Pello Marelle who said she will follow up and get a credit passed. Two months later and after nagging her she said only the Branch manager can do this. I then retuned to the branch only to be advised that I must pay it and they wont do anything about it. This is appaling servce. I have been using Afrox Germiston for many years buying LPG and this is how you get treated !
0
Replies (7)MS
Matthew S
1 reviews | Active since Jan 2026
15 Jan 2026, 16:29
Afrox is too good for plebs.
Its been 10 years now that I've gone to Afrix for gas bottle exchange. Today I found out after driving to the premises that they don't take cash anymore. I had to hoot at the gate as security was away from his post just to be told my money isn't good there. Good luck for the future, it looks like you're going to need it when your digital ******* turns to nothing.
Helpful (0)
|Replies (1)MS
Matthew S
1 reviews | Active since Jan 2026
15 Jan 2026, 16:29
Afrox is too good for plebs.
Its been 10 years now that I've gone to Afrix for gas bottle exchange. Today I found out after driving to the premises that they don't take cash anymore. I had to hoot at the gate as security was away from his post just to be told my money isn't good there. Good luck for the future, it looks like you're going to need it when your digital ******* turns to nothing.
0
Replies (1)NT
Nomore T
1 reviews | Active since Sept 2019
3 Dec 2025, 18:10
No SERVICE
Account---#*** So you need to apply to get approval from this company to buy shielding gas. Did all the paperwork sent to their designated address on the 27th of November, and till today not one response. NOT GOOD.
Helpful (0)
|Replies (1)NT
Nomore T
1 reviews | Active since Sept 2019
3 Dec 2025, 18:10
No SERVICE
Account---#*** So you need to apply to get approval from this company to buy shielding gas. Did all the paperwork sent to their designated address on the 27th of November, and till today not one response. NOT GOOD.
0
Replies (1)MG
NJ
Neels J
1 reviews | Active since Feb 2025
12 Nov 2025, 16:20
*********** Afrox
I cancelled my bottle of argon on 4 July to collect the bottle It took 3 days for Eugene respond .This is at Pongola branch ( Eugene) The bottle was collected I0 October . I communicated with head office ,sent them all the watsups that confirm cancelation and they still billed me up till September and including admin fees of R100 Disgrace Afrox and *********** Eugene! I paid the account that include 2 months ******* rental. All I want is Head office must look into this.
Helpful (0)
|Replies (2)NJ
Neels J
1 reviews | Active since Feb 2025
12 Nov 2025, 16:20
*********** Afrox
I cancelled my bottle of argon on 4 July to collect the bottle It took 3 days for Eugene respond .This is at Pongola branch ( Eugene) The bottle was collected I0 October . I communicated with head office ,sent them all the watsups that confirm cancelation and they still billed me up till September and including admin fees of R100 Disgrace Afrox and *********** Eugene! I paid the account that include 2 months ******* rental. All I want is Head office must look into this.
0
Replies (2)JF