Afrox
Verified Business
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
11 hours 22 minutesAverage Time To Reply
-25 NPSRecommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 15 hours 2 min to reply
TrustIndex
0
Score
Ranking
#2
in Other
Avg Reply
11 hours 22 minutes
NPS Score
-25
Recommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 15 hours 2 min to reply
Review Distribution
1.8|9 Reviews
May '25 - Apr '26
5(11.1%)
4(11.1%)
3(0%)
2(0%)
1(77.8%)
5(11.1%)
4(11.1%)
3(0%)
2(0%)
1(77.8%)
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePS
Patrick S
1 reviews | Active since Jan 2020
19 Jan 2026, 09:46
AFROX keep passing the back buck instead of helping !
On and around 10th November 2025 I went to Afrox Germiston to get some Nitrogen. I was then advised I had to open a cod account in order to purchase it. The lady Kefentse who helped me and filled in the form at NO time infromed me that there was any additional amount to pay other than the amount I had already paid if I returned it within a week which I did. A month later I received an invoice for R558 for 'rental' for which I had no idea of. I then retuned to the branch and they then informed me that it was no problem and that I should contact customer care (they even gave me the number) for them to resolve. I then made contact with a Pello Marelle who said she will follow up and get a credit passed. Two months later and after nagging her she said only the Branch manager can do this. I then retuned to the branch only to be advised that I must pay it and they wont do anything about it. This is appaling servce. I have been using Afrox Germiston for many years buying LPG and this is how you get treated !
Helpful (0)
|Replies (0)PS
Patrick S
1 reviews | Active since Jan 2020
19 Jan 2026, 09:46
AFROX keep passing the back buck instead of helping !
On and around 10th November 2025 I went to Afrox Germiston to get some Nitrogen. I was then advised I had to open a cod account in order to purchase it. The lady Kefentse who helped me and filled in the form at NO time infromed me that there was any additional amount to pay other than the amount I had already paid if I returned it within a week which I did. A month later I received an invoice for R558 for 'rental' for which I had no idea of. I then retuned to the branch and they then informed me that it was no problem and that I should contact customer care (they even gave me the number) for them to resolve. I then made contact with a Pello Marelle who said she will follow up and get a credit passed. Two months later and after nagging her she said only the Branch manager can do this. I then retuned to the branch only to be advised that I must pay it and they wont do anything about it. This is appaling servce. I have been using Afrox Germiston for many years buying LPG and this is how you get treated !
0
Replies (0)MS
Matthew S
1 reviews | Active since Jan 2020
15 Jan 2026, 14:29
Afrox is too good for plebs.
Its been 10 years now that I've gone to Afrix for gas bottle exchange. Today I found out after driving to the premises that they don't take cash anymore. I had to hoot at the gate as security was away from his post just to be told my money isn't good there. Good luck for the future, it looks like you're going to need it when your digital ******* turns to nothing.
Helpful (0)
|Replies (0)MS
Matthew S
1 reviews | Active since Jan 2020
15 Jan 2026, 14:29
Afrox is too good for plebs.
Its been 10 years now that I've gone to Afrix for gas bottle exchange. Today I found out after driving to the premises that they don't take cash anymore. I had to hoot at the gate as security was away from his post just to be told my money isn't good there. Good luck for the future, it looks like you're going to need it when your digital ******* turns to nothing.
0
Replies (0)NT
Nomore T
1 reviews | Active since Jan 2020
3 Dec 2025, 16:10
No SERVICE
Account---#0001384464 So you need to apply to get approval from this company to buy shielding gas. Did all the paperwork sent to their designated address on the 27th of November, and till today not one response. NOT GOOD.
Helpful (0)
|Replies (0)NT
Nomore T
1 reviews | Active since Jan 2020
3 Dec 2025, 16:10
No SERVICE
Account---#0001384464 So you need to apply to get approval from this company to buy shielding gas. Did all the paperwork sent to their designated address on the 27th of November, and till today not one response. NOT GOOD.
0
Replies (0)MG
NJ
Neels J
1 reviews | Active since Jan 2020
12 Nov 2025, 14:20
*********** Afrox
I cancelled my bottle of argon on 4 July to collect the bottle It took 3 days for Eugene respond .This is at Pongola branch ( Eugene) The bottle was collected I0 October . I communicated with head office ,sent them all the watsups that confirm cancelation and they still billed me up till September and including admin fees of R100 Disgrace Afrox and *********** Eugene! I paid the account that include 2 months ******* rental. All I want is Head office must look into this.
Helpful (0)
|Replies (0)NJ
Neels J
1 reviews | Active since Jan 2020
12 Nov 2025, 14:20
*********** Afrox
I cancelled my bottle of argon on 4 July to collect the bottle It took 3 days for Eugene respond .This is at Pongola branch ( Eugene) The bottle was collected I0 October . I communicated with head office ,sent them all the watsups that confirm cancelation and they still billed me up till September and including admin fees of R100 Disgrace Afrox and *********** Eugene! I paid the account that include 2 months ******* rental. All I want is Head office must look into this.
0
Replies (0)JF
CM
COLIN M
1 reviews | Active since Jan 2020
30 Aug 2025, 06:45
Incorrect Charges
I took in to the Vereneering Branch 4 empty cylinders for refill with LPG. Com month end I see an incorrect charge of R2600 for empty bottle deposit. I raised the issue with either *********** extremely lazy staff , 4 months down the line I am still to be refunded for the incorrect charge. they keep sending me round and round. at one time some guy introduced himself as my account manager, only to be replaced a month later by yet another one, and this new one now cannot be reached via email. SAD how this company treats small businesses.
Helpful (0)
|Replies (0)CM
COLIN M
1 reviews | Active since Jan 2020
30 Aug 2025, 06:45
Incorrect Charges
I took in to the Vereneering Branch 4 empty cylinders for refill with LPG. Com month end I see an incorrect charge of R2600 for empty bottle deposit. I raised the issue with either *********** extremely lazy staff , 4 months down the line I am still to be refunded for the incorrect charge. they keep sending me round and round. at one time some guy introduced himself as my account manager, only to be replaced a month later by yet another one, and this new one now cannot be reached via email. SAD how this company treats small businesses.
0
Replies (0)MG
Madre G
1 reviews | Active since Jan 2020
18 Aug 2025, 06:26
Afrox selling half empty gas bottles at full price!!!!
I bought a gas bottle July 28th for R360. In less than 2 weeks it was empty. Keep in mind that I only used the stove top. A bottle normally keeps me a month and a half. Afrox is refusing to replace my bottle or refund me at least half of what I paid for it. Their excuse- I should have felt that the bottle wasn't as heavy as it normally is, due to a possible gas leak. How must I know the weight????
Helpful (0)
|Replies (0)MG
Madre G
1 reviews | Active since Jan 2020
18 Aug 2025, 06:26
Afrox selling half empty gas bottles at full price!!!!
I bought a gas bottle July 28th for R360. In less than 2 weeks it was empty. Keep in mind that I only used the stove top. A bottle normally keeps me a month and a half. Afrox is refusing to replace my bottle or refund me at least half of what I paid for it. Their excuse- I should have felt that the bottle wasn't as heavy as it normally is, due to a possible gas leak. How must I know the weight????
0
Replies (0)