AC
Angel C
Active since Mar 2017
3
Reviews
0
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Reviews
3 reviews31 months ago
Poor customer service
Sorry folks, but this review is mainly about their customer service. Hadn’t had a chance to try their food and don’t think I’ll be interested. I wanted to host an event at Aurum, so I’ve contacted them through WhatsApp and email. They’ve never rep**** so I had to be physically there and ask for a manager (was there twice!). The manager was never onsite or available. So the receptionist always pushed us to reach out to the manager via email. So the manager managed to get back to me from my first email, and then I rep**** back with a follow up email with some questions. The manager decide to leave me on read again. I’ve resent the email a few times in case they didn’t received it the first time but still with no response. I then make a phone call to follow up with the manager, and by surprised, they answered. The manager rep**** with no interest of helping and admitted that they saw my email got sent to them a few times but decided to ignore it??? By the way, this back and forth communications took 3 weeks. I could’ve just searched for another place. Aurum, this is what has written on your website “We believe relationships should be treasured, and at AURUM there is always somebody on the other end of the line.”. I’m sorry to say, you didn’t live up to your expectations and standards. Rate: Poor communication: 1 star Poor customer service: 1 star
0 replies
70 months ago
100% recommend to anyone that is living abroad and needs their PCC.
Getting a Police Certificate was hard while living abroad. I came across to Visa Logistics and reached out to Jackie. She was very polite, helpful, and kept me updated in every step of the process. The best service I've ever had! it was fast, efficient, informative, and handled everything professionally! I saved a lot of time and it was definitely worth the costs. Thank you, Jackie, and your amazing team. I really appreciate you and your team's hard work, especially during this difficult time of the pandemic.
0 replies
110 months ago
DISGRACE AND A TERRIBLE SERVICE!!!
<p>My mom was depositing money at ABSA bank on Friday 17th March 2017 during the afternoon in Mayville Mall. She has been there for the past 15 years and this is the first time she has ever putting a complaint about ABSA. On Friday, there was only one employee, a white guy at the cashier desk was serving and my mom gave the money to the guy to deposit into her account. The guy took the money, he put it into the drawer and waited for everyone to leave the bank and then told my mom that he didn't receive any money. My mom was shocked and told the guy that she handed him the money, which he kept denying it. Until my mom raised her voice for the past 10 min, which only then he deposited the money into my mom's account. After this kind of experience from ABSA, my mom felt like she has been bullied because of her race (Asian) and English isn't her first language. Is this the kind of service you offer to your customer? I hope you WILL go over the training manual with your employees again. </p>
56 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)