RS
Riana S
Active since Mar 2017
23
Reviews
0
Industries
Reviews
23 reviews21 months ago
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Don't waist your time to call a month before hand to change your debit order because your salary date has changed. They will still do as they want not worrying about your bank charges and credit profile.
0 replies
21 months ago
Do as they want
Don't even bother to change your debit order on Outsurance Mobile App for "convenience". Outsurance will still not get it right.... they don't care the bank charges and your credit profile because Outsurance can't get it right.
2 replies
26 months ago
Help - "Less"
We've recently moved to a new home (5 months ago) after living at our previous address 20+years. Being a loyal customer of Outsurance for years and most probably one of the one's that almost never claimed. This past weekend (6 Apr'24) was our first really good rain, this is when we realized that our roof is leaking and boundary wall is in need of repair. I've contacted Outsurance that Monday and they send an assessor Tuesday to our property. So the assessor said they don't deal with boundary wall repairs unless it's something like someone driving through your wall or a tree that fell over onto the wall... So the assessor got on the roof and took pictures to show how the roof looks like. (we obviously don't know because we're not qualified to get onto a roof so we had to take the real estate agent and previous owner's word that the roof is in good maintained order as stated in the sales agreement) The assessor also had a look at the back door and frame that was also damaged with all the rain. So the outcome of the claim is actually a slap in the face. They giving us a cash payout without any assistance to get anything fixed. We have to look for our own contractors to come out to assist with fixing the roof and someone to come fix the door and frame. Outsurance not even referring any contractors or anything else from their side to help in this matter. So this is actually costing me more to go through Outsurance than just doing everything myself from the beginning. Which I have to do in any case. Outsurance obviously took our monthly fee for their service and cover, they are still taking excess fee (which normally the customer pays directly to the contractors - there is NO contractors - so this fee is for just punching some keys on a computer) and then also being told just remember that your Outbonus that is due to pay out this year is also now forfeited. So who is paying who for "service/help" Also just a heads-up if you are looking at getting Life Insurance at Outsurance think twice. You really almost have to die before qualifying for any payouts on dread decease cover. Read your fine print carefully.
3 replies
28 months ago
Don't expect client service from FNB Client Service
Don't think by phoning FNB client services that you'll actually will get client service. Untrained people will answer the phone and transfer you from the one to the other and after explaining your query numerous times over just to hear that you need to go to the branch because you don't have the banking app on your phone so they can't verify you. You need a bank card to load the app and my problem is I'm awaiting my card I just need to confirm if it has been ordered/delivered yet... (short and sweet of my story)
1 reply
35 months ago
Useless
About 4 months ago I decided to get a new phone and watch to spoil myself. I've been a MTN prepaid costumer for years now so I decided to stay loyal and get a contract from MTN (wanted to do vodacom because my husband is with them and his cell coverage and cost are so much better and cheaper). And that's where everything went down hill... firstly MTN couldn't get my contract connected from prepaid to contract (the paperwork wasn't even captured for 3 weeks or so... (I'm sure if I wasn't such a honest person I still would have a new phone and watch for free). I still to date can't retrieve any voicemails. I have contracted them numerous times and the MTN shop also lodged queries and the result stays the same... they can't fix it... (I'm busy fighting a sickness so there is lots of times doctors leave important messages that I just don't get)... and now again myself and my son's contracts are suspended because MTN can't get their debit order dates correct and debit when it's supposed to be done... so because of their inadequateness we sit with paperweights as phones... my suggestion is use any other network but MTN because you'll regret it... even if you have to wait a day or two longer to get your product at the other store...
0 replies
37 months ago
Empty Promises
I've bought a new Samsung A54 and watch 2 months ago. I was told I can claim my free earbuds from Samsung Promotions. I went through the registration process and was told my claim is successful. I received an sms on 28 April 2023 to inform me that Courier It was unsuccessful to deliver my earbuds. Firstly I wasn't informed prior delivery when to expect the delivery and no one even tried to call me when they arrived at the address to say they are there. If I was notified before delivery I could have told them the address is my work address and it's at a school and that the 28th of April was a school holiday day and I could have given them an alternative address or have met them at school. I've called Samsung Promotions 4x times since then to explain what has happened and every time they tell me it's been escalate for re-delivery... up to date no one can tell me when will they deliver. I've even send numerous emails to Samsung with no response.
3 replies
41 months ago
Empty promises and money pit
I've ordered goods online and paid for it in full on 1st January 2023. On 9 January a package was delivered to me but it was the wrong goods... I immediately reported (call center) that I've received the wrong goods. The agent said I must log a return request on the app. I trying a few times I'd manage too log a return. Now I have agents not understanding that I've received the wrong goods and NEVER received my goods and would like to get my goods because this is going on for a long time now. How long must I wait because of Makro's fault. I haven't ordered and paid for goods so that I only want it some time in the future.... Obviously I wanted the items for a reason. Best of all is if I don't contact them no one will let me know what's going on.... not even to mention my previous order I've made they made me pay just to inform me days after o they are so sorry but that product is out of stock and they can't supply me with it, why allow someone to order and pay for something that you don't even have...
3 replies
42 months ago
Beame/Matrix will ruin your credit due to their corruption
I've been a customer for a year now with "Matrix Cartraker/Beame" and all my payments are kept every month on time via debit order. My debit order is set to be taken off on the 1st of every month. So on 1 December 2022 Beame took off their payment successfully. On 22 December 2022 they took another payment (without informing or asking me) without success because of no funds in my account. So my bank is charging me R105.00 for this unsuccessful debit order!!! Will I be credited on my Beame accoount for Beame's Fraud transaction..... I bet you NOT in this lifetime because companies can do whatever they want and when they want at the cost of the customers expense and now my credit score shows that I'm a bad payer because Beame CAN'T stay with the correct arrangements made!!!! Now today 28 December 2022 my husband receives a sms that my Beame account is going to be handed over for legal action. *** !!!!! So I've tried calling them 4x this morning without any success of reaching anybody because they don't answer their phones and it's taken all my airtime to try and correct Beames mistake..... The other issue I have with them is that they don't have my correct number and I told them so many times but they tell me they can't even correct that mistake they have on their system. god forbid my car gets stolen one day, they won't even be able to do what is needed to recover it because they refuse to fix information...
1 reply
47 months ago
Not dieing so no need to pay
I have Life & Credit protection policies with Outsurance and one off the covers I'm supposed too be covered for is dread disease. Now that I'm diagnosed with cancer and going to have a mastectomy (removing both breasts) surgery and some treatment afterwards... Now I'm not sick enough to claim from my policies... I've been such a good/loyal client for many years and now that I need them.... always excuses from insurance companies not too pay but they'll always take your money....
1 reply
48 months ago
No Service / Breaking Contract
In the begging of the year (2022) I've canceled my Rain Home Unlimited WIFI because I was told by MTN they can give me better connection than Rain. So I've taken a 2yr R499 home wifi contact with them. It went good for a while but now for 2 months already I wish I've never done it... We can't watch Netflix without buffering, can't play playstation online because we don't have a good enough connection even to connect to a sever, don't even try to watch a 30sec YouTube video because you buffer so bad it takes you about 5min to try and watch, even trying to Google something is a impossible task without buffering ALL the time. And the best of this is only ONE device connected it even gets worst when connecting more than one device. Reporting to MTN is just as useless because all they say they are working in it and don't even offer any solution to the issue. MTN still charge me the full amount off the contract even though we can't even use their services. Dare you not paying for something you don't even have then they sue you for breaking contact BUT aren't MTN the one breaking contract for charging something we don't even have....?
0 replies
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5 Star
0 (0%)
4 Star
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3 Star
0 (0%)
2 Star
2 (8.695652173913043%)
1 Star
21 (91.30434782608695%)