MB
Madeleine B
Active since Mar 2017
2
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2 reviews9 months ago
Bean Authentic Coffee Shop Monte Vista Kroonenberg street: 50th Birthday surprise ruined by the rudest, insulting owner based on his own Misrepresented menu offerings overcharging more than R500
The Bean Authentic Coffee Shop in Monte Vista offers an entertainer option describing the way in which the offer works. As a 50th birthday surprise and several emails over many weeks with the owner directly the booking was made. It was a lovely surprise and the food is good but the coffees are what made this place the venue selected. On the menu their is an offering called "entertainer"! The rules of how the offering works is set out and was again 100% confirmed with the owner directly. On arrival as stated on the menu, the waitress was informed the booking was made and the email confirming the entertainer offering is what was booked and confirmed with the owner, the coffee orders were taken, then the food orders all above the R85 minimum amount as required. The offer allows customers up to a party of 8 people (we exactly 8) to make use of the entertainer where it is a 2 for 1 special provided a minimum food order of R85 excluding any other special offers. We comp**** to all of the stipulated rules as it was stipulated on the menu AND confirmed on email with the owner himself. However, when the bill arrived the full amount of each persons order was totalled to then be told by the waitress about some app that had to be downloaded before hand to obtain some code AND the cherry on top was that it is only available to customers of FNB. We were shocked to say the least and the waitress went to phone the owner as everything was done from out side to make the booking confirming that we would make use to the entertainer option on the menu, we comp**** to evwry rule listed on the menu and confirmed on email by THE OWNER. Yet when he spoke on the phone being the only people and shocked to silence everyone heard the manner in which he spoke which was to say the least arrogant and degrading. His exact words quoting "well its not his job to educate people and if the choose to make use of the entertainer option they should know to download the app". When referring him to the long email trail several times confirming everything needed and in order he repeated the rules of the entertainer option yet not even in the emails referred to any app or only being apllicable to FNB account holders. Having taken photos of each page of the complete menu there are not a single reference to such requirement and when suggesting to add this as a requirement to the entertainer section to prevent other customers falling in this trap which on our bill made a R500 difference (a lot if it is paid by 1 person who work according to a budget!) This OWNER was so arrogant and bluntly rude he said he doesnt care for any bad reviews he is in the business for 6 years and doing well so we will make sure to pay the full bill its not our problem if we arent educated. The waiters commented that they have a number of issues as a result of this exact issue yet the owners impression is that customers should instinctively know about an app PLUS it has to be FNB specific. At the VERY VERY VERY least nr 1. The owner could've added this as a requirement on the menu for customers to be aware. Nr 2 The owner could've stipulated or mention this as a requirement in the multiple emails stretching over weeks of booking and confirmation by the customer to ensure the requirements as stipulated are met in order to budget. Nr 3 and business owner being in business for ONLY 6 years and who have any form of understanding that regardleas of how great your product is and that you are doing ok should have some form of intelligence realizing the increase in customer base he could have by also focussing on his customer service skills and more so when clearly you neglected such a key requirement. Nr 4. A customer oriented owner planning on long term business growth realizing the omission on both the menu and emails was 100% his in addition to his own staff stating the number of exact same issues they have to face with disgruntled customers leaving and not returning, should surely have honoured the requirements and then app**** it to the bill? He doesnt even have to reprint menu pages he could add a sticker or note on the menu adding the requirement. In our party 6 different BIG businesses was represented which will by word of mouth avoid this business 100% as a result of how customers are treated by the owner and the poor staff desperate to keep their jobs have to face the music. We had the receipt, photos of the full menu proving no such requirement was stipulated anywhere, 10 witnesses to the call that was made to take this up at the time with insult to a multiple people's intelligence and integrity implying we are all uneducated and stupid because its not HOD job to train us on downloading an app regardless of the fact that added to the app the mere fact that only FNB customers are welcome. There are many good reviews on facebook and I agree his food and beverages are quality and the price isnt the issue here also not his waiters service. The problem here is when an issue arise needing the OWNER to attend to.....HIS attitude, arrogance and manner of speaking to you implying you are stupid and uneducated with the added VERBAL insult that he doesnt care for any bad reviews and he doesnt need you so just make sure you pay and go.....leaves him with a great product but limited customers who one by one will spread the word as they experience the same as we did and looking at the way in which he responds to customers who does leave bad reviews.....6 years in the SA economy is nothing. Huge businesses have closed their doors. Hello Peter, Could you investigate and help fairness prevail as we were cheated out of an offering and my 50th birthday breakfast surprise completely ruined with friends leaving speaking about this rude unreasonable dishonest owner rather than my 50th special day. We have the till slip, email trails and photos of the menu taken on Saturday morning 19th of july. Is there no justice to regulate or investigate a business owner doing this and from staff we learned they have many issues of this exact nature yet the owner implies the problem is us......such insult considering that with the exception of 1 at our table all of us have degrees and some up to 6......so if he is educated himself surely he should be aware that defamation of character is very much what his choice of words boils down to. Thank you and hoping for a positive response. He has a great product offering but his customer relations will be his downfall. If all else fails, appoint a liaison that is equipped dealing with complaints and queries.
0 replies
110 months ago
Everything for a buck Bloodsuckers
<p>I went to Cellucity N1 City asking when my vodacom contract it up for renewal was told I could renew February. In no uncertain terms repeatedly asked Jared to check what my monthly installment would be as I downgraded from a S6 to a Samsung J7 reducing my installment from R838 to R447 on a top up 350 contract. My husband still commented that I'm petty for asking the same question several times. I tripple checked with Jared who also indicated on my renewal contract that I only have 1 more installment left on my current contract thereafter my renewal contract would start. I adamantly asked him to confirm that there wont be any errors or nasty surprises as I cant afford double deductions or any errors and he ensured me the last installment on my s6 would come off for march with my J7 starting 1 April. So imagine my absolute horror to get an MMS on 14 March from vodacom charging me R928.48!!!!! I immediately went to Cellucity N1 and Jared informed me that vodacom made a mistake with several customers they will enquire via email and get it sorted out as it is wrong. I said I will follow up after the 21st on feedback as I simply cant afford this deduction in no ways. So early the 22nd I phoned and Jared tells me they are still waiting on am answer from vodacom but it might help if I too phoned the vodacom accounts department which I did and after speaking to Gavin Alexander a team leader a call was logged for investigation as Cellucity was telling me vodacom made a mistake and vodacom simply tells me sorry I owe them almost R1000. The 23rd I get a cold 1 liner sms from vodacom telling me the call is closed I'm liable. Thats it so I phoned cellucity again but Jared was off so I spoke to the store manager who also looked into the matter and supported what Jared said. He got vodacom customer care to phone me which was utterly useless as the lady said nothing other than repeating what was obviously on the system being the trail of sms and enquiry I already made the day before. She at least gave me the complaints departments email address to escalate fir investigation. So I also found the Vodacom CEO email address and mailed this whold chain of events on to both the CEO and complaints department at vodacom as between the vodacom shop and vodacom themselves both are pointing fingers at each other yet I'm stuck facing someones *****up!!!!! The next day Jared phoned me telling me they got my signed contract clearly showing only 1 month is still due on my s6 yet vodacom says I'm liable still for 2 installments on my s6 and vodacom will need to investigate why the info differs as they checked and it definitely showed only 1 month remaining which means my 1 April installment should only be that of my J7 i.e. R447. I informed Jared that I've escalated this matter to the CEO of vodacom and in the meantime received a notice back from a Susan saying they will be investigating and get back to me asap. About an hour after the last call from Jared telling me how vodacom is at fault, being the story all along, he again phoned and all of a sudden he changes his story telling me how he did tell me there will be 1 last final installmemt that will be an overlap due to my contract being renewed earlier. I told him to his 'face' telephoncally that he is an outright liar as my husband was with me all the way and I specifically asked this several times because i cant afford such doubke deductions and would've waited then another month or 2 or 3 no matter how long it was said as long as I dont sit with a bigger installment. I then said I am done listeninh to all the stories and waiting on the CEO office to respond as they promised. Well, this was the 23rd of March and until now after also following up with Susan via email again there's been absolutely no response. Not even a courtesy email to tell me to go fly a kite or sorry we *****ed up but too bad you the customer will pay for our mistakes or rather or desperateness to take your money in securing a contract!!! Nothing not a single word from no one and guess what promptly at 05:05 this morning 31st of March Vodacom was the very 1st to take the full double deduction and me the customer who did everything trusting what was told to me when I renewed my contract is *****ed over after I asked please I cant afford double deductions tell me what will be deducted and i want to get my stuff so to finish my s6 contract and start my J7 contract with no overlap. And I'm powerless because yet again a big corporate and cellucity BACKED by vodacom can do whatever they want with no consequences!! </p>
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