AG
Alan G
Active since Apr 2017
129
Reviews
0
Industries
Reviews
129 reviews1 month ago
Communication is poor
I sent a query and after 8 days they come back and apologize for not responding within 5 days Now after 13 days query is still not resolved
2 replies
1 month ago
Communication is NIL NIL NIL
I was referred to eye specialist,floater which affected my vision. Diagnosed and scheduled for cataract surgery. I had to obtain approval from Gems and informed by Gems the procedures is covered by PMB. I had the surgeries and my copayment to the specialist and anesthetist is R20000..I wrote in March x3 and April x2.....NO RESPONSE FROM GEMS. Acknowledged yes with query numbers. NO ANSWERS.. I WAS ALSO REFERRED TO SKIN SPECIALIST....result cancer and REFERRED to a plastic surgeon for consultation and biopsies for Monday 4th May. This is serious and again I called GEMS.The procedures again are covered on PMB and the surgeon must write a memo to GEMS to register for cancerous growths. My wife is the main member who received a 3.9% increase and GEMS increased deductions in excess of 28%..I am benefit no 01 who does not receive a pension. The burden on her is huge. GEMS WERE BRILLIANT WHEN I WAS DIAGNOSED WITH IPF AND SUBSIDIZED MY MEDICATION.....THANKFUL FOR THAT..However I am financially concerned when they state PMB BENEFIT BUT NOT REALLY.
3 replies
5 months ago
Poor service agents
Today I phoned their number. When answering....very clear.BUT WHEN THE PHARMACY ANSWERS ,SCRATCH AND THEY SAY HELLO HELLO CANT HEAR YOU. I PHONED ON 3 DIFFERENT DEVICES.... THE SAME. They won't even phone back
2 replies
5 months ago
Poor service
I called today at 11am. Spoke to tens of people with reference no from Mabel to several others until been connected at 13h00 to Thabile reference 070126Q4JRF I am a pensioner aged 76. To be transferred to numerous consultants. MY QUESTION: WHAT WOULD HAPPEN IF IT WAS AN EMERGENCY. To be on the phone from 11am till after 1pm is disturbing to say the least. I have never in my life experienced such a poor response from a call center. We are dependent on this medical aid but the service must improve
3 replies
6 months ago
Great service
The northgate branch gave us 150% great SERVICE. From the branch manager Brand, service manager and Mr Grant zhendricks. We have only shopped at TAFELBERG
0 replies
6 months ago
Pathetic response
We contacted our counselor ward 5 re erf in settlers drive. ALL THE ****S AND TUMBLE ****S AND GRASS BLOWS INTO OUR DRIVEWAY OF ALBANY ROAD. We are pensioners and have to clean the cities ******* twice a day. Counselor says a portion of this erf belongs to garden cities. We write to them.....no response. Ward 5 counselor does not consider old people. Our vote is going elsewhere
0 replies
7 months ago
Pathetic communication
We have repeatedly asked/requested garden cities to cut their share of property on settlers drive, edgemead with them not even acknowledging emails. Their ******* blows into properties in Albany road.
0 replies
9 months ago
Great great service
Medipost phoned me yesterday and said my medication will be delivered Friday The medication arrived today...Thursday
1 reply
9 months ago
Communication NIL
On the 28th August my medication from gems pharmacy or shall I say maharaja Delivered to me BUT the medication has been changed without notification from them. A generic of a generic of another generic has changed. What is more frustrating is that the script from my local doctor has not been received or despatched. I wrote to gems and no answer as yet
1 reply
9 months ago
Pathetic service
We were 2nd in line and several clients after us were helped first and a few employees were standing around. We have been waiting already for 28 minutes. Century city nedbank is pathetic.
0 replies
Review Distribution
5 Star
41 (31.782945736434108%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (3.10077519379845%)
1 Star
84 (65.11627906976744%)