Active since Apr 2017
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2 reviews4 months ago
SASSA not responding to the enquiry emails
My elderly mother is walking with a walking aid. I contacted the GrantEnquiries email explaining our situation on 17/03/2025 and got an almost immediate response. Yolanda said she would add my mom to the home visit list, and this way, my mother's details will be verified and updated. No house visit up to this point. My mom's SASSA Old Age grant was not paid into the Gold card that she is still using for February 2026. Again i sent numerous emails to the enquiry email address no one responded. I phoned the #SASSABELLVILLE numerous times at different times of the day no answer. I work a full day, and to go stand in a queue to not even be helped is pointless. Is it so hard to respond to an email and give guidance?
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20 months ago
I had a wonderfull experience with the advisor Mathapelo Madisha, she was helpfull, patient and caring explaining our policy
I had a wonderfull experience with the advisor Mathapelo Madisha, she was helpfull, patient and caring explaining our policy . I had no idea how to claim seeing that we have never needed to claim. Our fur baby Emma got injured and needs an operation and she explained in detail how to get my claim started. My first claim for the doctors visit was approved and the second claim for the operation on Emmas leg is still in process.Thus far I am truely impressed with Outsurance.
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