TOHRIQ S

Unpleasant Experience with Rectron: Inadequate Service and Pricing Concerns

Hello Hellopeter Community, I would like to share my recent experience with Rectron, and I'm hoping to shed light on some concerning aspects of my interaction with the company. Not long ago, I made a purchase from Rectron for a specific device that was intended for a satisfied client. The initial transaction went smoothly, and my client expressed contentment with the product. However, my positive outlook was short-lived when I attempted to make a subsequent purchase of the same item merely a week later. To my astonishment, the price had undergone an abrupt and substantial increase of R2400.00. Upon contacting Rectron's customer service, I was met with a disappointing response from one of their sales representatives. She informed me that the price hike was due to a promotional event and regretfully conveyed her inability to assist me further. The most perplexing part of this ordeal is that at the time of my initial purchase, there was no visible indication on Rectron's website that the item was part of any promotion or sale. This lack of transparency has left me feeling deceived and disappointed by the company's practices. Regrettably, this is not the first instance where I have faced challenges with Rectron's services. I have previously encountered issues such as poor service and receiving incorrect items. This consistent pattern of subpar experiences makes it increasingly challenging for me, as a business owner, to continue engaging with Rectron. Maintaining high standards for the companies I choose to do business with is crucial, and Rectron's repeated shortcomings are testing my patience. I'm sharing my story here in the hope that other consumers are made aware of these issues and that Rectron takes these concerns seriously. Businesses should prioritize transparency, reliable service, and fair practices, and I believe Rectron has an opportunity to rectify its shortcomings. As customers, we deserve better, and by addressing these concerns, Rectron can work toward improving its reputation and retaining the trust of its clientele. Thank you for taking the time to read about my experience, and I hope that by sharing this, we can encourage positive changes within Rectron.