Fathima H

DISSAPOINTED IN NATAL SPA HOLIDAY

Kindly Take Note We book at Natal Spa every year for a relaxing break. Unfortunately this stay has been the worst. Firstly we were put in a room thats close to the staircase. The noise has been unbearable. On Saturday( the day we arrived) we were excited to use the jacuzzi and Hydro. We come/travel all the way for these facilities. How dissapointed we were!! The jacuzzi was not working. It was not heating. The hydro shower was not working. I logged complaints but was told that the cables needed to be replaced and will only get fixed next week. Guy!! This is not on! Its a peak holiday. My husband and ilook foward to chilling in the hydo and jacuzzi. Then we find a big cocroach in my room, that just sealed the deal. This was not the holiday i expected. To the manager!! I do expect a kind recompensation for all my above complaints as this holiday did not live up to my expectations. I have phoned reception with my complaints but im still waiting for a response. Fathima - 072 178 6996