charlene E

Sole Candy refuses to give refund my money, goods returned within 6 days

<p> </p> <p>I purchased a pair of shoes from sole candy on Sunday 05 March 2017 for a my work event which was a highly professional photo shoot for our Global Website, our Swiss Director was flying in especially for the photo shoot. Whist I was walking to the photographer my brand new shoes that I had worn for the first time that morning broke at the back of the shoe and heel came totally apart. I could not continue to wear the shoes (the photo shoot was at 9:00am on Thursday 9th May 2017.)</p> <p> </p> <p>I went back to the store, Sole Candy on the Saturday 11 March 2017 with the <strong>original box, original slips</strong> <strong>and original store plastic packet.</strong>  (i retruned the shoes with in 6 days of purchase) I did not wish to exchange the shoes as my trust was broken in the product, AND I didn’t like anything else that the store Sole Candy had on their shelves for sale. ALSO, I did not want to experience another embarrassing experience in front my Executive Managers and Directors which I was meeting later that week wearing this product.</p> <p> </p> <p>I was told I cannot get my money back, only an in store credit note.  I did dispute this and I was told by the Sole Candy’s extremely unfriendly and rude staff working that morning, they will not give me my money back. I was told to come back in 1 weeks’ time as their new stock was coming in.  I then left, feeling completing annoyed, no customer experience and no Treating Customers Fairly displayed by the Sole Candy staff.</p> <p> </p> <p>Over the next on going weeks that followed, I have been going in to the store to see when the new stock is coming in, I have to tell I did not notice anything NEW but the same stock as at the time of my original purchase. By now, I am extremely annoyed, I went in yet again on Saturday the 8th of April 2017. Again, I didn’t see new stock in fact there seemed to be less stock now available for purchase, Again I didn’t see anything that I wanted. I asked for my money back (it is more than SIX WEEKS LATER and I am STILL an UNHAPPY CUSTOMER,) and the same rude staff that works for Sole Candy was working the on the Saturday, Sole Candy’s unfriendly staff said no, I must wait for the new WINTER stock! I cannot get my money back, By now I am unhappy and completely annoyed with how unfairly I have been treated from the beginning of this ordeal.  I pressed the issue after much debating, with a sigh the store assist for Sole Candy picked up the phone and called (a Juan, apparently the manager) who while rolling her eyes told him that I want my money back he said to her, tell her NO!! She must wait for the winter stock.I heard his response as I was in clear ear shot of their telephone conversation.  Also, the store assistant confirmed to me what this Juan had said. .The store assistant also refused to give me his contact number, eventually after complaining she gave me his number. I tried to call  Juan, he doesn’t answer his phone, or return messages which my friend has also left for him.</p> <p> </p> <p>I asked the Sole Candy store staff for website details, contact numbers and emails addresses so that I log a compliant and take this further for assistance and she said to me we have no details and said to me try find us on Instagram”.</p> <p> </p> <p>I am disgusted, and highly annoyed with SOLE CANDY and their staff, my Family and I will never purchase a single item from them ever again!!, My experience with SOLE CANDY will be shared at many braai’s and functions to come.</p> <p> </p> <p>SHAME ON YOU SOLE CANDY!! I urge you to familiarise yourself with how to treat customers fairly,  after all as buying and paying customers we assist you by keeping your doors open for business..</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>