AP
Ayesha P
Active since May 2017
2
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2 reviews111 months ago
BAD CUSTOMER SERVICE & EXPERIENCE
<p>I went to purchase some party stuff at the King Cake Party City Shop in N1 City mall. At the till while I was paying for my goods I asked the sales person/cashier. " If these are the incorrect items can I bring them back as my husband is very fussy." Whereby the salesperson/cashier advised me sure no problem. This was on Monday the 24th April 2017. Later in the week my husband advised that we should actually rather do a themed party for our soon to be 1 year old. Being quite busy at work I sent the work driver to go and exchange the goods for me on the Wednesday, 03 May 2017. As I did not just want to keep it and my intentions was to then later in the week when I had some quiet time to run over to go select a more appropriate theme for my soon to be 1 year old baby boy. However the "Driver" was then informed of their 7 day return policy and brought the items back to me.</p> <p>I then only checked the slip. Now very upset and dissapointed that I was not informed about this Policy upon the point of sale when I openly informed the cashier of my intentions of bringing the items bac****!!!!!!!! Lack of transparency!!!!!!!!! He should have advised me!!!! As I am sure many many people does in this busy time does not still go read the Terms and conditions on their till slips, You already need to remember to keep it in order to do a return, so that should be enough, right??? WRONG... There was no mention to a 7 day return policy or please read your slip for our T's and C's. like "WTH". Like 7 days. There was 2 holidays that has gone pass as well as the weekend.</p> <p>I then approached the King Cake Party City facebook page to advise them on this dilema, they asked me for all the information, which I had to provide more than once also. I am starting to think that they are not taking me serious with regards to just giving me my refund. As I advised the person on facebook that I will not be doing any further business with them.</p> <p>It has been 2 days since I have given them all the info.</p> <p> i first had to approach them again, upon me asking them if there is any feedback as yet then had to give them the store name again so they can "Investigate"......!!!???</p> <p>I am still wondering what is there to investigate, it is not like there is a call recording which they are going to listen to ey.!</p> <p>Continuing to wait..................... Still no response, how long does it take you to decide to give my money back as I do not want the items any longer.. Super Irate from all this waiting... Cant deal!!! The worst customer service like ever in history!!</p>
1 reply
111 months ago
BAD CUSTOMER SERVICE & EXPERIENCE
<p>I went to purchase some party stuff at the King Cake Party City Shop in N1 City mall. At the till while I was paying for my goods I asked the sales person/cashier. " If these are the incorrect items can I bring them back as my husband is very fussy." Whereby the salesperson/cashier advised me sure no problem. This was on Monday the 24th April 2017. Later in the week my husband advised that we should actually rather do a themed party for our soon to be 1 year old. Being quite busy at work I sent the work driver to go and exchange the goods for me on the Wednesday, 03 May 2017. As I did not just want to keep it and my intentions was to then later in the week when I had some quiet time to run over to go select a more appropriate theme for my soon to be 1 year old baby boy. However the "Driver" was then informed of their 7 day return policy and brought the items back to me.</p> <p>I then ony checked the slip. Now very upset as why the sales person/Cashier did not advise me upon my purchase and me asking him if I can bring the items back He advised yes!!!! There was no mention to a 7 day return policy or please read your slip for our T's and C's. like "WTH". Like 7 days. There was 2 holidays that has gone pass as well as the weekend.</p> <p>I then approached the King Cake Party City facebook page to advise them on this dilema, they asked me for all the information, which I had to provide more than once also. I am starting to think that they are not taking me serious with regards to just giving me my refund. As I advised the person on facebook that I will not be doing any further business with them.</p> <p>It has been 2 days since I have given them all the info and upon me asking them if there is any feedback as yet i first had to giive them again the store name so they can "Investigate"......!!!???</p> <p>I am still wondering what is there to investigate, it is not like there is a call recording which they are going to listen to ey.!</p> <p>Continuing to wait..................... Still no response, how long does it take you to decide to give my money back as I do not want the items any longer.. Super Irate from all this waiting... Cant deal!!!</p>
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