TPN cost us a rental due to gross negligence and identity mix-up

This is absolutely unacceptable and I am furious at the incompetence of Tenant Profile Network. A landlord pulled my husband’s credit record through TPN and it came back showing accounts that are NOT his. TPN mixed his profile with his twin brother. Because of this error, the landlord flagged him as a high-risk tenant and we LOST a rental opportunity we were about to secure. This is not a minor mistake. This is a bureau that handles people’s identities, finances, and housing eligibility. Mixing twins should be a basic scenario your systems are designed to prevent. Instead, your negligence directly affected our ability to get a home. We are now forced to explain and dispute debts that do not belong to my husband while dealing with the stress of losing a place we were counting on. To make matters worse, independent credit checks from other sources show his score is perfectly fine and nowhere near the “below average” rating quoted on the TPN report. This proves the problem is entirely on TPN’s side. You are playing with people’s lives. Housing decisions are time-sensitive. Landlords do not wait around for credit bureaus to fix their mistakes. Opportunities disappear — and that is exactly what happened to us. We are now stuck cleaning up a mess we did not create because your data handling is careless and inaccurate. A credit bureau should protect consumers, not sabotage them. I expect urgent correction and accountability. No one should lose a home because of a bureau’s incompetence.