TC
Tpn Credit Bureau
Unclaimed Business
TC
Tpn Credit Bureau
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Tpn Credit Bureau
Tpn Credit Bureau has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Tpn Credit Bureau across 53 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 14:16
TPN cost us a rental due to gross negligence and identity mix-up
This is absolutely unacceptable and I am furious at the incompetence of Tenant Profile Network. A landlord pulled my husband’s credit record through TPN and it came back showing accounts that are NOT his. TPN mixed his profile with his twin brother. Because of this error, the landlord flagged him as a high-risk tenant and we LOST a rental opportunity we were about to secure. This is not a minor mistake. This is a bureau that handles people’s identities, finances, and housing eligibility. Mixing twins should be a basic scenario your systems are designed to prevent. Instead, your negligence directly affected our ability to get a home. We are now forced to explain and dispute debts that do not belong to my husband while dealing with the stress of losing a place we were counting on. To make matters worse, independent credit checks from other sources show his score is perfectly fine and nowhere near the “below average” rating quoted on the TPN report. This proves the problem is entirely on TPN’s side. You are playing with people’s lives. Housing decisions are time-sensitive. Landlords do not wait around for credit bureaus to fix their mistakes. Opportunities disappear — and that is exactly what happened to us. We are now stuck cleaning up a mess we did not create because your data handling is careless and inaccurate. A credit bureau should protect consumers, not sabotage them. I expect urgent correction and accountability. No one should lose a home because of a bureau’s incompetence.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 14:16
TPN cost us a rental due to gross negligence and identity mix-up
This is absolutely unacceptable and I am furious at the incompetence of Tenant Profile Network. A landlord pulled my husband’s credit record through TPN and it came back showing accounts that are NOT his. TPN mixed his profile with his twin brother. Because of this error, the landlord flagged him as a high-risk tenant and we LOST a rental opportunity we were about to secure. This is not a minor mistake. This is a bureau that handles people’s identities, finances, and housing eligibility. Mixing twins should be a basic scenario your systems are designed to prevent. Instead, your negligence directly affected our ability to get a home. We are now forced to explain and dispute debts that do not belong to my husband while dealing with the stress of losing a place we were counting on. To make matters worse, independent credit checks from other sources show his score is perfectly fine and nowhere near the “below average” rating quoted on the TPN report. This proves the problem is entirely on TPN’s side. You are playing with people’s lives. Housing decisions are time-sensitive. Landlords do not wait around for credit bureaus to fix their mistakes. Opportunities disappear — and that is exactly what happened to us. We are now stuck cleaning up a mess we did not create because your data handling is careless and inaccurate. A credit bureau should protect consumers, not sabotage them. I expect urgent correction and accountability. No one should lose a home because of a bureau’s incompetence.
0
Replies (0)BN
Buntu N
1 reviews | Active since Jan 2020
9 Dec 2025, 17:23
TPN LEASEPACK
I purchased the leasepack on TPN on two occasions and on both occasions they locked me out of my account. I didn’t bother approaching TPN this time around because in 2024 they sent me from pillar to post to correct the issue.
Helpful (0)
|Replies (0)BN
Buntu N
1 reviews | Active since Jan 2020
9 Dec 2025, 17:23
TPN LEASEPACK
I purchased the leasepack on TPN on two occasions and on both occasions they locked me out of my account. I didn’t bother approaching TPN this time around because in 2024 they sent me from pillar to post to correct the issue.
0
Replies (0)RM
PG
Panashe G
1 reviews | Active since Jan 2020
26 Mar 2025, 08:10
Urgent: Account Reactivation & Lack of Response
I have been following up on the reactivation of my account, but my calls keep getting forwarded to a line that is never answered. This lack of response is completely unacceptable. Two days ago, I made a manual payment to cover the outstanding amount after a failed debit order due to insufficient funds. I also emailed proof of payment, yet my account remains inaccessible, and I have received no feedback whatsoever. I need immediate clarification on why my account is still inactive and when it will be restored. If this issue is not resolved promptly, I will escalate it further. Please respond with a solution immediately.
Helpful (0)
|Replies (0)PG
Panashe G
1 reviews | Active since Jan 2020
26 Mar 2025, 08:10
Urgent: Account Reactivation & Lack of Response
I have been following up on the reactivation of my account, but my calls keep getting forwarded to a line that is never answered. This lack of response is completely unacceptable. Two days ago, I made a manual payment to cover the outstanding amount after a failed debit order due to insufficient funds. I also emailed proof of payment, yet my account remains inaccessible, and I have received no feedback whatsoever. I need immediate clarification on why my account is still inactive and when it will be restored. If this issue is not resolved promptly, I will escalate it further. Please respond with a solution immediately.
0
Replies (0)PG
Panashe G
1 reviews | Active since Jan 2020
26 Mar 2025, 07:55
Urgent: Account Reactivation & Lack of Response
ChatGPT You said: Fix my complaint and be brutal ChatGPT said: Sure! Send me your complaint, and I'll refine it to be as clear, direct, and impactful as possible. If you want it to be particularly harsh, let me know how far you'd like to take it. You said: I've been following up on the reactivation of my account when I call I get forward to a line that's why not being answered. I made a manual payment 2 days ago I was owning a certain amount and the debit order didn't go through due to lack of funds and I made a manual payment after some time but now I'm not getting access to my account not getting any feedback ChatGPT said: Here's a more direct and assertive version of your complaint: Subject: Urgent: Account Reactivation & Lack of Response Dear [Company Name/Support Team], I have been following up on the reactivation of my account, but my calls keep getting forwarded to a line that is never answered. This lack of response is unacceptable. Two days ago, I made a manual payment to cover the outstanding amount after a failed debit order due to insufficient funds. Despite this, my account remains inaccessible, and I have received no feedback or resolution. I need immediate clarification on why my account is still inactive and when it will be restored. If this issue is not resolved promptly, I will escalate it further. Please respond with a solution immediately. Sincerely, [Your Name] This version is professional yet firm, making it clear that you expect action. Let me know if you’d like it even harsher. You said: Add I've emailed proof of payment too ChatGPT said: Here’s your complaint with the proof of payment mention added: Subject: Urgent: Account Reactivation & Lack of Response Dear [Company Name/Support Team], I have been following up on the reactivation of my account, but my calls keep getting forwarded to a line that is never answered. This lack of response is completely unacceptable. Two days ago, I made a manual payment to cover the outstanding amount after a failed debit order due to insufficient funds. I also emailed proof of payment, yet my account remains inaccessible, and I have received no feedback whatsoever. I need immediate clarification on why my account is still inactive and when it will be restored. If this issue is not resolved promptly, I will escalate it further. Please respond with a solution immediately.
Helpful (0)
|Replies (0)PG
Panashe G
1 reviews | Active since Jan 2020
26 Mar 2025, 07:55
Urgent: Account Reactivation & Lack of Response
ChatGPT You said: Fix my complaint and be brutal ChatGPT said: Sure! Send me your complaint, and I'll refine it to be as clear, direct, and impactful as possible. If you want it to be particularly harsh, let me know how far you'd like to take it. You said: I've been following up on the reactivation of my account when I call I get forward to a line that's why not being answered. I made a manual payment 2 days ago I was owning a certain amount and the debit order didn't go through due to lack of funds and I made a manual payment after some time but now I'm not getting access to my account not getting any feedback ChatGPT said: Here's a more direct and assertive version of your complaint: Subject: Urgent: Account Reactivation & Lack of Response Dear [Company Name/Support Team], I have been following up on the reactivation of my account, but my calls keep getting forwarded to a line that is never answered. This lack of response is unacceptable. Two days ago, I made a manual payment to cover the outstanding amount after a failed debit order due to insufficient funds. Despite this, my account remains inaccessible, and I have received no feedback or resolution. I need immediate clarification on why my account is still inactive and when it will be restored. If this issue is not resolved promptly, I will escalate it further. Please respond with a solution immediately. Sincerely, [Your Name] This version is professional yet firm, making it clear that you expect action. Let me know if you’d like it even harsher. You said: Add I've emailed proof of payment too ChatGPT said: Here’s your complaint with the proof of payment mention added: Subject: Urgent: Account Reactivation & Lack of Response Dear [Company Name/Support Team], I have been following up on the reactivation of my account, but my calls keep getting forwarded to a line that is never answered. This lack of response is completely unacceptable. Two days ago, I made a manual payment to cover the outstanding amount after a failed debit order due to insufficient funds. I also emailed proof of payment, yet my account remains inaccessible, and I have received no feedback whatsoever. I need immediate clarification on why my account is still inactive and when it will be restored. If this issue is not resolved promptly, I will escalate it further. Please respond with a solution immediately.
0
Replies (0)MT
Monica T
1 reviews | Active since Jan 2020
10 Mar 2025, 19:53
*************
My application for a rental for my son has been jeopardized because TPN rated me as highly unlikely to afford the monthly rent and likely to squat! Their information on my report is not correct and outdated. They show I still owe on my home which was paid off after my husband passed away. Cannot be trusted 😡
Helpful (0)
|Replies (0)MT
Monica T
1 reviews | Active since Jan 2020
10 Mar 2025, 19:53
*************
My application for a rental for my son has been jeopardized because TPN rated me as highly unlikely to afford the monthly rent and likely to squat! Their information on my report is not correct and outdated. They show I still owe on my home which was paid off after my husband passed away. Cannot be trusted 😡
0
Replies (0)kK
karl K
1 reviews | Active since Jan 2020
6 Jan 2025, 07:47
TPN ;NOW > MIR SOFTWARE COMPANY
I AM A ESTATE AGENT ,I TRY TO GET SERVICE AT TENANT PROFILE NETWORK ;AKA TPN; NOW AN MIR SOFTWARE COMPANY, IT IS ABSOLUTLY SHOKING THERE IS NO NO SERVICE, WHEN I CALL FOR THE LAST TWO MONTHS I GET CUT OFF, STORIES OF LOST PAPERWORK AND SO ON ,. IN SIMPLY WORDS , A CRAZY SITUATION , BEFORE AT TIMES WHEN THE FOUNDER OF TPN ,( MICHELLE) WAS IN CHARGED IT WAS RUNNING LIKE CLOCKWORK . NOW AS IT IS IN MY CASE , YOU MAY PISK THE WORD,
Helpful (0)
|Replies (0)kK
karl K
1 reviews | Active since Jan 2020
6 Jan 2025, 07:47
TPN ;NOW > MIR SOFTWARE COMPANY
I AM A ESTATE AGENT ,I TRY TO GET SERVICE AT TENANT PROFILE NETWORK ;AKA TPN; NOW AN MIR SOFTWARE COMPANY, IT IS ABSOLUTLY SHOKING THERE IS NO NO SERVICE, WHEN I CALL FOR THE LAST TWO MONTHS I GET CUT OFF, STORIES OF LOST PAPERWORK AND SO ON ,. IN SIMPLY WORDS , A CRAZY SITUATION , BEFORE AT TIMES WHEN THE FOUNDER OF TPN ,( MICHELLE) WAS IN CHARGED IT WAS RUNNING LIKE CLOCKWORK . NOW AS IT IS IN MY CASE , YOU MAY PISK THE WORD,
0
Replies (0)BN
Buntu N
1 reviews | Active since Jan 2020
28 Dec 2024, 07:16
TPN Shop Not Provisioning Products
I purchased a residential lease-pack on TPN website for R600,00 The lease-pack was not provisioned to my account and I contacted the call center to complain that the pack was not provisioned. I was advised to log a complaint by sending an email to their helpdesk. The people at helpdesk advised me that my account was closed due to non-payment. I then provided them the latest statement from TPN that my account is up to date. As things stand, they’re sending me a series of emails that have yielded no fruit. Currently, I have paid R600 and provided them proof that the money was debited from my bank account but I do not have the product and I am not receiving any help. After sale service absolutely atrocious
Helpful (0)
|Replies (0)BN
Buntu N
1 reviews | Active since Jan 2020
28 Dec 2024, 07:16
TPN Shop Not Provisioning Products
I purchased a residential lease-pack on TPN website for R600,00 The lease-pack was not provisioned to my account and I contacted the call center to complain that the pack was not provisioned. I was advised to log a complaint by sending an email to their helpdesk. The people at helpdesk advised me that my account was closed due to non-payment. I then provided them the latest statement from TPN that my account is up to date. As things stand, they’re sending me a series of emails that have yielded no fruit. Currently, I have paid R600 and provided them proof that the money was debited from my bank account but I do not have the product and I am not receiving any help. After sale service absolutely atrocious
0
Replies (0)