BN
Buntu N
Active since Feb 2021
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Terrible Service From Vox Telecoms
In or around June 2024 I signed up with Vox and within two weeks my line was up and running. During this period, their after sales service was terrible. At contract inception they listed the payment date as the 15th of every month which coincides with my pay date. However, two months into the contract, they reneged on this arrangement and demanded payment on the last day of each month. I obliged to their demand. I also visited their offices in Bloemfontein and their service staff was very dismissive, had a rude attitude and were unwilling to assist in resolving this matter. In 2025, my internet connection was very unstable and I reported this to Vox. They took two days to get back to me and advised me that the lead time for a technician to come to my premises to diagnose the matter is 2 weeks to one month. One year into the contract I proceeded to cancel the contract by way of a one month notice. (ps My account was fully up to date and I gave them their entitlement of a 30 day notice period of cancellation). A few weeks after cancellation they advised me that I would need to return their fibre router infrastructure to which I agreed without protest - I further advised them that they are welcome to send the courier to come to collect as that was the agreed arrangement at contract inception. On a subsequent day they called me and requested that I take the infrastructure to a Postnet facility for couriering - to which I agreed and advised them that I am unavailable for this purpose as I am out of town for a two month period but they proceeded to give me Postnet voucher that expired 7 days after that call and they further advised me that if I do not deliver the infrastructure to PostNet within 7 days then I will have to courier the items at my own expense - I proceeded to protest this and advise them once again that I am unable to deliver these items within the time period because I am away on work for an extended period. The next time I heard from Vox was through a letter of demand. Vox has since handed over this account to their collector - Nimble Credit Solutions inspite of not having given me sufficient opportunity to hand bank their infrastructure. I have sent countless emails to Vox and Nimble Credit Solutions explaining the issue at hand and requesting that they assist to resolve the matter and send me recordings of all calls that I have had with them seeking to resolve this matter. They have not responded to a single email and their debt collector is harassing me for money that I do not owe. Thanks Funokuhle Nhlapo (Bloemfontein)
2 replies
6 months ago
TPN LEASEPACK
I purchased the leasepack on TPN on two occasions and on both occasions they locked me out of my account. I didn’t bother approaching TPN this time around because in 2024 they sent me from pillar to post to correct the issue.
0 replies
8 months ago
SA Home Loans bond registration stalling
I’m extremely disappointed with the home loan registration process at SA Home Loans. Although the consultants are nice and respectful. The overall experience has been by far the worst I’ve received from any financial institution. The bond registration process has been ongoing for 4 months from date of approval. I’ve provided all required documents to SA Homeloans - all within a day of being requested. When I follow up, the consultants advise that the documents are under FICA verification and the timelines for conclusion is indefinite. We are 4 months in, the transfer attorneys have been ready to lodge for a month but absolutely no feedback from SAHL and no urgency to bring the matter to close. I’m very disappointed, had I known that a process that takes 6 weeks with other institutions will drag on for 4 months with SAHL I would have opted for another loan offer.
1 reply
17 months ago
TPN Shop Not Provisioning Products
I purchased a residential lease-pack on TPN website for R600,00 The lease-pack was not provisioned to my account and I contacted the call center to complain that the pack was not provisioned. I was advised to log a complaint by sending an email to their helpdesk. The people at helpdesk advised me that my account was closed due to non-payment. I then provided them the latest statement from TPN that my account is up to date. As things stand, they’re sending me a series of emails that have yielded no fruit. Currently, I have paid R600 and provided them proof that the money was debited from my bank account but I do not have the product and I am not receiving any help. After sale service absolutely atrocious
0 replies
19 months ago
Rain Network Accounts Department
Good day, I submitted a request to cancel the service. The call center agent advised me to make a final payment after which my service will be cancelled. Even after having made the required payment I am still receiving spam from Rain consultants who are advising me that I should make yet another payment because the service has not been cancelled. I requested that the telephone consultant put me through to the accounts manager, to which she blatantly refused and advised me that she is in a position to deal with the matter and effectively told me that unless I make yet another payment, I will keep on getting billed. Seems that Rain Network provider is reluctant to cancel an account at my request and want to solicit more and more money out of me. Thanks
2 replies
59 months ago
Nkosinathi Vunandlala GREAT GREAT service! 200%
I am always delighted by the service I receive from Nkosinathi Vunandlala (0315713009)! He is extremely helpful and patient enough to effectively guide me through the entire application process, he give frequent feedback and is always happy to clarify whatever enquiry I might have! I could not be more impressed!
0 replies
65 months ago
AWESOME SERVICE!
I was assisted by Suraya Header who served me with absolute excellence! She took me through the options explaining each one in great detail, she was very enthusiastic throughout the interaction! She was also very concise which I always appreciate from someone who is helping me! THANK YOU THANK YOU THANK YOU SURAYA!
1 reply
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)