CJ
Christine J
Active since Mar 2009
2
Reviews
0
Industries
Reviews
2 reviews123 months ago
No courtesy to customers, very rude
I contacted Miami Towlines for a qoutation to tow my car. First there was no telephone etiquette. I asked for banking details to deposit payment. The lady said she would email details to me. Next I find an additional fee of R50 on total amount. When I querried she was very condescending and sarcastic, and stated that the fee is for the invoice. I stated that I requested for banking details, not an invoice then she just said \ohh just pay the original fee, I'm not gonna fight about the R50\". I explained to her it was not about the money but I needed clarification what it was for. <br> A few minutes later she called screaming that I have wasted her time since the company where my car was cannot release my car. I was gobsmacked as this was news to me. She would not even listen as I tried to figure out what was going on. During her screaming I was just listening and had to ask her why she was being so rude and not giving me a chance to explain. All to find the fault was with the guys where my car was and my insurance company. I was surprised that an Operations Manager would behave in this manner to clients. I would understand if their company was turned away after already being dispatched "
0 replies
124 months ago
multiple security checks, no replies to emails
I have been calling GEMS several times just to request for monthly contributions to be deducted directly from a bank account. Each time I call, my airtime gets exhausted. I sent an email query. According to their automated reply, these are responded to in 48 hours. It never happened. I made another call, I got cut off while still talking to the agent, I don't know why. I called today again. First I explain what I am calling for, as usual. Then I go through security checks, as usual. Then I get transferred to Contributions, as usual. Then I go through the same security questions, as usual. Then R30 airtime is depleted again even before I finish. Why can't I be transferred to Contributions in the first instance and then go through security questions once I am actually talking to someone in Contributions?
75 replies
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