MT
Miami Towline & Recovery
Unclaimed Business
MT
Miami Towline & Recovery
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Thabo T
1 reviews | Active since Jan 2020
16 Jun 2019, 15:14
Rogue company
This company is colluding with rogue tow truck companies to take people's cars into their possession without the car owner's knowledge, and then ask for exorbitant fees which amount to thousands in order to release the car back to their owner. My car was involved in a motor vehicle accident on a Friday afternoon, and when i asked the tow truck driver to tow it to my premises, they did not. When my car did not arrive at my premises, i went to look for the tow truck driver who informed me that he had mechanical problems with his truck and therefore took it to this Miami Towline company. It is there that i was informed that i would have to release my car at an amount of R17311.00 just for being kept there overnight. When i informed the very rude lady at reception that i did not instruct for my car to be brought to them nor was i aware that it was in their possesion, she said it has nothing to do with her. I would like people to know that this company is running a money making scam together with other tow truck companies. People should avoid using the services of tow trucks that are lurking at intersections to provide services, and make use of very affordable and cheap roadside assistance insurance services such as AA and Bidvest McCarthy roadside assistance, that can give you roadside assistance packages ranging from R30 to R220 PM. This will save you time, money and hassles.
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Thabo T
1 reviews | Active since Jan 2020
16 Jun 2019, 15:14
Rogue company
This company is colluding with rogue tow truck companies to take people's cars into their possession without the car owner's knowledge, and then ask for exorbitant fees which amount to thousands in order to release the car back to their owner. My car was involved in a motor vehicle accident on a Friday afternoon, and when i asked the tow truck driver to tow it to my premises, they did not. When my car did not arrive at my premises, i went to look for the tow truck driver who informed me that he had mechanical problems with his truck and therefore took it to this Miami Towline company. It is there that i was informed that i would have to release my car at an amount of R17311.00 just for being kept there overnight. When i informed the very rude lady at reception that i did not instruct for my car to be brought to them nor was i aware that it was in their possesion, she said it has nothing to do with her. I would like people to know that this company is running a money making scam together with other tow truck companies. People should avoid using the services of tow trucks that are lurking at intersections to provide services, and make use of very affordable and cheap roadside assistance insurance services such as AA and Bidvest McCarthy roadside assistance, that can give you roadside assistance packages ranging from R30 to R220 PM. This will save you time, money and hassles.
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Christine J
1 reviews | Active since Jan 2020
2 Mar 2016, 13:04
No courtesy to customers, very rude
I contacted Miami Towlines for a qoutation to tow my car. First there was no telephone etiquette. I asked for banking details to deposit payment. The lady said she would email details to me. Next I find an additional fee of R50 on total amount. When I querried she was very condescending and sarcastic, and stated that the fee is for the invoice. I stated that I requested for banking details, not an invoice then she just said \ohh just pay the original fee, I'm not gonna fight about the R50\". I explained to her it was not about the money but I needed clarification what it was for. <br> A few minutes later she called screaming that I have wasted her time since the company where my car was cannot release my car. I was gobsmacked as this was news to me. She would not even listen as I tried to figure out what was going on. During her screaming I was just listening and had to ask her why she was being so rude and not giving me a chance to explain. All to find the fault was with the guys where my car was and my insurance company. I was surprised that an Operations Manager would behave in this manner to clients. I would understand if their company was turned away after already being dispatched "
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Christine J
1 reviews | Active since Jan 2020
2 Mar 2016, 13:04
No courtesy to customers, very rude
I contacted Miami Towlines for a qoutation to tow my car. First there was no telephone etiquette. I asked for banking details to deposit payment. The lady said she would email details to me. Next I find an additional fee of R50 on total amount. When I querried she was very condescending and sarcastic, and stated that the fee is for the invoice. I stated that I requested for banking details, not an invoice then she just said \ohh just pay the original fee, I'm not gonna fight about the R50\". I explained to her it was not about the money but I needed clarification what it was for. <br> A few minutes later she called screaming that I have wasted her time since the company where my car was cannot release my car. I was gobsmacked as this was news to me. She would not even listen as I tried to figure out what was going on. During her screaming I was just listening and had to ask her why she was being so rude and not giving me a chance to explain. All to find the fault was with the guys where my car was and my insurance company. I was surprised that an Operations Manager would behave in this manner to clients. I would understand if their company was turned away after already being dispatched "
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