No courtesy to customers, very rude

I contacted Miami Towlines for a qoutation to tow my car. First there was no telephone etiquette. I asked for banking details to deposit payment. The lady said she would email details to me. Next I find an additional fee of R50 on total amount. When I querried she was very condescending and sarcastic, and stated that the fee is for the invoice. I stated that I requested for banking details, not an invoice then she just said \ohh just pay the original fee, I'm not gonna fight about the R50\". I explained to her it was not about the money but I needed clarification what it was for. <br> A few minutes later she called screaming that I have wasted her time since the company where my car was cannot release my car. I was gobsmacked as this was news to me. She would not even listen as I tried to figure out what was going on. During her screaming I was just listening and had to ask her why she was being so rude and not giving me a chance to explain. All to find the fault was with the guys where my car was and my insurance company. I was surprised that an Operations Manager would behave in this manner to clients. I would understand if their company was turned away after already being dispatched "