Active since May 2017
5
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5 reviews66 months ago
Lack of support for fibre outage
We have a Vodacom Business fibre at our office. For the past while it has been unstable, dropping randomly and repeatedly each day. 0821940 support desk is practically impossible to use. We have phoned them 14 times for a combined call time of 6.5 hours over a course of 6 days. The first call took 1.5 hours to connect to a consultant equipped to deal with us as a FTTB customer. So far nobody has taken ownership and lodged the issue properly. I was promised an escalation to level 2 but have been waiting 48 hours for that. When I last phoned in, they knew nothing of the escalation. Then someone did phone me and dispatched a technical team. Problem is they don't know why they are here as their ticket has no details on it. They also don't know where the ONT is as nobody at Vodacom bothered to look up this installation detail. You get the idea. We are still in the dark several days later. This is a breach of contract and we will be terminating the account as soon as possible, replacing your service with another provider. No need to state the obvious rants about "how could you" and "why do you do this".
112 replies
83 months ago
Impossible to get quote
They are very quick to charge the R600 call out fee and then you never hear from them again. Simply can't get a quote nor get the work done. Be warned, pay the callout on receipt of the quotation. Live and learn.
75 replies
103 months ago
You have still not delivered my card nor responded to my queries.
I ordered a replacement for a stolen card some time back now. Eventually, because I was traveling, CCD (couriers) arrange to deliver it on Thursday 2nd Nov. They never arrived and never made no attempt to contact me. FNB eventually sent me an SMS on the 3rd stating that CCD had a backlog which is why they couldn't reach me. I phoned in twice but their numbers were not working and calls not answered. Then after the weekend I tried again to arrange for my card. FNB told me that CCD had made a note stating that I never made the appointment. This is a blatant lie and FNB's SMS to me confirms this. I phoned in and asked for my card delivery to be escalated. No response. I phoned Discovery at midday who put me through to CCD and asked for the delivery to be escalated. No response. There is no point in me continuing . I need the card for travel purposes and you can't deliver it to me so really, there is no point in pursuing this. You've already failed. I've now gone with a card from an actual bank with branches where you can collect yourself. Please refund my card replacement fee and cancel my card. Over 10 years I've been happy with Discovery Card and now when I need you you're not there.
122 replies
103 months ago
Get rid of CCD and get me my Card I paid for.
I ordered a replacement for a stolen card some time back now. Eventually, because I was traveling, CCD (couriers) arrange to deliver it on Thursday 2nd Nov. They never arrived and never made no attempt to contact me. FNB eventually sent me an SMS on the 3rd stating that CCD had a backlog which is why they couldn't reach me. I phoned in twice but their numbers were not working and calls not answered. Then after the weekend I tried again to arrange for my card. FNB told me that CCD had made a note stating that I never made the appointment. This is a blatant lie and FNB's SMS to me confirms this. I phoned in and asked for my card delivery to be escalated. No response. I phoned Discovery at midday who put me through to CCD and asked for the delivery to be escalated. No response. There is no point in me continuing . I need the card for travel purposes and you can't deliver it to me so really, there is no point in pursuing this. You've already failed. I've now gone with a card from an actual bank with branches where you can collect yourself. Please refund my card replacement fee and cancel my card.
183 replies
109 months ago
Refusing to take accountability for mistakes made
<p>My vehicle repair claim was successfully lodged in April and I dropped the vehicle off at their preferred panel beater in Somerset West.</p> <p>4 days later the panel beater informed me the the claim was cancelled by the insurer but the insurer never contacted me. Turns out, it was an incorrect instruction from Telesure's assessor, Riedewaan Samuels who had simply sent the wrong instruction.</p> <p>Then, 2 weeks later the same thing happened again right before the Easter Weekend. </p> <p>The result is that the hire car cover I had expired and they won't renew it to ammend for the mistakes they made. Now the car is still being fixed because the job schedule was ammended owing to Telesure's instructions and they won't take aco****ability for this.</p> <p>Additionally, each of the divisions (First for Women, Telesure Claims, Telesure Repairs and the Assessors) are blaming each other and passing me around from department to department.</p> <p>Good luck retaining me as client.</p>
280 replies
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5 Star
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4 Star
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3 Star
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2 Star
3 (60%)
1 Star
2 (40%)