Active since May 2017
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4 reviews25 months ago
***** at MTN using personal information to obtain contracts
***** at MTN.. I closed my expired contract with MTN in June 2023 in good standing. I entered into a contract with a different service provider Now my personal info has got into someone hands that has signed a contract with MTN using my personal information. I stopped a new debit order being installed against my bank account. What happened MTN has just used the debit order that was in place in 2023 to debit my account My bank was given all the ***** details and the April debit was stopped, Got a sms from MTN to phone MTN to make arrangements to pay as the debit order was unsuccessful. I have been in contact with MTN, only by email that I have written proof of communication with MTN to let MTN know that I did not place an order on 6th March 2024, did not approve a credit check. On 6th March 2024 I go an email that I had successfully app**** for a contract and was sent a contract with my address somewhere in KZN and I live in the Western Cape. Again on 21 April 2024 I received an email from MTN your order has been submitted. I did let MTN know by email that I did no submit an order. The ease with which these orders are placed while MTN should be investigating the ***** that I reported, with a signed SAPService affidavit, the pathetic and reluctant response of MTN makes me wonder if MTN staff or agents are not involved in the *****. At one stage MTN requested by email that I report the ***** to SVC-mtnsiyakhulawcc@mtn.com Which I did and I did not even get an acknowledgement of my email with the requested documents. Beware MTN ***** contacts can be issued with ease
0 replies
41 months ago
MTN bulling tactics
I am being billed for an iPhone + contract that I did not authorize the purchase of and which I did not receive. Opened a case of fraud with SAPS CASE # 103/12/2022 MTN are reluctant to attend to my e-mails as well as my numerous phone calls. I have stopped the debit order for my 2 other phone contracts that I have with MTN.. MTN demand that I keep on paying for the "illegal" phone and sent me a sms that if I don't pay they will cut off my service despite the fact that the money they have fraudfully deducted via debit order is greater than my monthly account for my other 2 phones. This is a situation of pay up till we decide to attend to the problem. I wonder if the MTN individual or agent who authorized this fraudulent transaction will suffer any consequences
0 replies
110 months ago
Unauthorized Debit Order by Skymaster Telecom 031 836 6062 A Scam being perpetrated
<p>Skymaster Telecom instructed FNB to load a debit order on my cheque account . I have never heard of this firm nor given them any instruction to load a debit order against my account at FNB. I also wish to clarify with them how they obtained my bank account number. Skymaster are difficult to reach by phone, as the phone just rings, at the odd time it is answered and asked for proof that allowed them to load a debit order on my FNB account, they take details of the debit order and my telephone number. Obviously no reaction from Skymaster</p> <p> </p> <p> </p>
0 replies
110 months ago
Unauthorized Debit Order
<p>I was debited R98 on the 16th of May. It if definitely not an authorized debit order as I use a broker for all my short term insurance needs. The bank reference is SKYMASTERTSKY*****668.</p> <p> </p> <p>I phoned FNB, who in tun referred me to the number ********** 062. When phoning this number I was informed that they are part of the Insure Group. My details were taken and I was informed that I would get a response within one business day. I still have not received a response. They also did not provide a reference number in response to the phone call.</p>
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