Reena D

Awful service, Rude and inefficient staff- DO NOT RENT A CAR FROM THIS PLACE!

<p>My friends and I had rented a car from this place and we've had a series of unpleasant incidents. </p> <p> </p> <p>We had to return the car for a while since we going on a holiday and didn't need it for a month. They asked us to pay for the car wash which was 250 rands! They claimed it's their "standard charge" whereas we got it cleaned for 55 rands from a car wash center.</p> <p> </p> <p>We had two incidents with their car  and the  third was caused by no fault of ours(another car bumped us). They decided that they need to terminate our contract since it is the third incident. It is nowhere mentioned in the contract. They again claimed that it is their "company policy". </p> <p> </p> <p>Even before quoting that they are terminating their contract, they said that we have to pay for the damages and refused to claim it from insurance, saying that they will deal with third party insurance once we've paid them, get the money from them and refund the money to us (LIKE REALLY!). They said that these insurance claims take about 3 years(COME ON!). Even though the person who bumped our car was ready to pay for the damages. </p> <p> </p> <p>Unfortuantely for us, we had to pay for the expenses and terminate the contract. We went to them because they were the cheapest car rental company that we could find but they just find ways to rip you off. We had already paid the month's rent and while returning the car, they said that once the car is out of repair, they will return the rent for the rest of the days back to us( which they said will definitely not take  more than a week). It's been 3 weeks now and haven't got the rent back yet. To claim our insurance, we need a letter from them stating that we have paid entirely for the damages which they haven't given either (it's been 3 weeks of incessant mails and calls)</p> <p> </p> <p>Connclusion: DO NOT RENT A CAR FROM DSCMC EVER!!!!</p>