NK
N K
Active since May 2017
4
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4 reviews102 months ago
Move from ADT to Halt has been great
We were forced to reconsider ADT after much drama earlier this year. They ripped us off for many years for a rented alarm system. Halt security has been great. A local company that focus on the needs of their customers. When we have issues, the response is immediate. I commend Halt Security for their excellent service to our community.
0 replies
102 months ago
Telkom Mobile
Recently ported from Vodacom to Telkom Mobile. The initial experience OK. Then its Mobile App started giving me issues. Always getting errors, "Sorry, could not retrieve your information at this time", etc. This week I tried to allocate voice time from my already purchased Airtime of R300. I wanted to buy R100 of voice time. The App does sometimes NOT confirm it has done the transaction, so I ended up with R200 of voice time that will expire in 1 month. So I phoned Telkom 180 number to get assistance. Once, waited for 10/15 minutes then got tired. Then again, and again and again and again. Every time waiting waiting. Yesterday after another long wait the operator answered. I asked to please get this fault transaction, the 2nd R100 reversed to my airtime "pot" instead of having R200 of voice time which I know for sure I am NOT going to use within this 1 month. NOPE, it can't be done, says Operator IMPOSSIBLE Even if the fault originated from Telkom's damaged Android App Then I asked the Operator about the "free" time one gets. On the App screen it shows I have R300 until 5/12/2017 as result of purchasing air time of R300 this week. Voila... so I want to use this free time. NOPE it is already gone IMPOSSIBLE So, Telkom now has me by the throat after my port to them and I am actually wondering if I did the right thing. The rates and packages are good, but the App and how these T&C work in practice are really NOT good at all. For me its like breach of contract?? Oh, and I tried to raise this first via the Telkom "Talk to Us" page that is what the Operator said I should do if I have any issue. So I typed this above message in shorter format to Telkom and submitted. It told me I will get an Email about the issue, etc. NOPE Never got the Email The "Talk to Us" page is also BROKEN Eissh... TELKOM your systems are BAD, really BAD!!
105 replies
102 months ago
Broken Telkom Mobile App and Lies about "Free" time
Recently ported from Vodacom to Telkom Mobile. The initial experience OK. Then its Mobile App started giving me issues. Always getting errors, "Sorry, could not retrieve your information at this time", etc. This week I tried to allocate voice time from my already purchased Airtime of R300. I wanted to buy R100 of voice time. The App does sometimes NOT confirm it has done the transaction, so I ended up with R200 of voice time that will expire in 1 month. So I phoned Telkom 180 number to get assistance. Once, waited for 10/15 minutes then got tired. Then again, and again and again and again. Every time waiting waiting. Yesterday after another long wait the operator answered. I asked to please get this fault transaction, the 2nd R100 reversed to my airtime "pot" instead of having R200 of voice time which I know for sure I am NOT going to use within this 1 month. NOPE, it can't be done, says Operator IMPOSSIBLE Even if the fault originated from Telkom's damaged Android App Then I asked the Operator about the "free" time one gets. On the App screen it shows I have R300 until 5/12/2017 as result of purchasing air time of R300 this week. Voila... so I want to use this free time. NOPE it is already gone IMPOSSIBLE So, Telkom now has me by the throat after my port to them and I am actually wondering if I did the right thing. The rates and packages are good, but the App and how these T&C work in practice are really NOT good at all. For me its like breach of contract?? Oh, and I tried to raise this first via the Telkom "Talk to Us" page that is what the Operator said I should do if I have any issue. So I typed this above message in shorter format to Telkom and submitted. It told me I will get an Email about the issue, etc. NOPE Never got the Email The "Talk to Us" page is also BROKEN Eissh... TELKOM your systems are BAD, really BAD!!
105 replies
108 months ago
Total ripp off!!!
<p>We've been using ADT since 2002. Global Fidelity company all that ooh aaah. That is how 2 bright youngsters caught us in 2002 to sell what was initially so simple. Then it grew and grew and grew. Now we realise it's been a total rip off, Paying over all these years for a rented alarm system?.! We never asked for that. Our understanding from the sales pitch was that system will be paid for in 24 months. Now, monthly paypent are in excess of R600 p.m. All ADT can say is that this is what you procured. The alarm itself is trivial; cost to buy brand new 8 zone alarm now is about R1500 excl installation. Competitive costs p.m. in our area is around R350. Yet all these years ADT has been ripping us off; total rental now over these years runs into many thousands of rands. Am planning to proceed to report ADT to the authorotiez for these malicious business practices. I'm also cancelling my contract and will lock them out of my house should they wish to remove property that I now deem to bensure mine, that I have paid for many times, over and over. ADT never bothered to keep the system up to date. Zip zero maintenance over all those years. It's still based on Hellkom telephone link that is right now prevention the reliable function of this system. Of course ADT will just lay back and say that is what you signed for. These guys (and ladies) should be locked up for how they run their business. I'm personally looking at legal options to get Fidelity/ADT to face the music, unless ADT can come with some innovative way to pay me back for the years of them ripping me off! </p>
490 replies
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