Kosie C

Very poor sales experiance

<p>We've bought our new 2017 Ford Fiesta from Human Auto Bloemfontein. On speaking with the salesman we were told that it would not be a problem to change over our personal number plates to the new vehicle and so noted and confirmed on e-mail. I then received e-mail telling me I have to reregister my old car with new number plates and pay the traffic department to keep the plates for me. I had to leave my office and stand in line all up 2h30 min to comply with their request for it being very urgent according to them. I have done so and supplied all evidence for that. The day of my number plates to be fitted I got told that it cannot be done and I have to take the number plates they supplied and that are it. My old car is getting driven around with the registration I paid for. The time and money I've put into getting what they want was for nothing and a hell of a joke. Since then we received phone calls from the bank saying that the monthly payment is going to be more now because of things we've asked for was not added onto the contract and is compulsory. On signing the contract we also found a safety pack added and we had to except it. The monthly payment suddenly went up a couple hundred rand. My response from Human Auto for the number plates and time is that it is my problem. As far as the extra things on my contract, I have not even received a phone call about that.</p>