Active since Jun 2017
7
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7 reviews13 months ago
Untrue and misleading
Last month (February 2025) I took my car for service while it also had mechanical problem which I did explain and they looked into. Before it was diagnosed I was asked by the lady who handled the engagement, Jeanette, if I wanted to trade it in for a new one and I made it clear I wasn't ready for a new car however, I asked how much would they take it for should I consider selling it and they gave me the amount. After the diagnosis they called me with the report, after which I asked if they can still buy the car and they agreed and confirmed the same amount. I was then requested to bring in all the papers to finalise this arrangement, managed drop off the documents and the key the very same Friday. Come Monday, I was called and told they're not taking the car anymore, that I must come take it or I will incur storage costs, I really felt bul**** and regretted ever dealing with this branch, worst that that's where I bought this car! This experience has tarnished the great relationship I had with the dealer and I don't EVER want to purchase any vehicle from them in future, or recommend anyone to them. I've managed to attend to my car and it's in perfect running condition, something they could have done and still kept a happy, one of their long existing customers.
0 replies
24 months ago
Completely Satisfied Client
They have been very helpful and got me out of a very tight corner. Managed to eliminate all my debt even sooner than anticipated, managed to save up for projects I wouldn't have managed to start before the process. Thanks to Joyce for her encouragement and always keeping me up to date on any changes. I will recommend them any day.
53 replies
31 months ago
Assisted with no hus...
Assisted with no hustle, my call log ran smoothly
131 replies
44 months ago
Great service from L...
Great service from Lele and turn around time was acceptable.
133 replies
52 months ago
Unhappy new customer - I regret
It's really disappointing that I had to resort to writing this I'm really disappointed at the lack of service I've endured in the past 3 months, with numerous follow-ups and escalations which to this day, yielded little results. Between Vumatel and Webafrica I've sent from pillar to post in getting a single, what I consider simple service. 14 August 2021: I placed an order for Uncapped 20/10 Mbps installation and connection. I then opted to have a 40/10 Mbps Uncapped of which I was advised and assisted to have the first order called and refunded, and a new order created. Unfortunately I couldn't proceed payment for the new order as the old order still reflected on the system, making it impossible for a payment link to be generated. This process took 3 months to be resolved after numerous contacts to both your companies. What annoyed me the most was that I ended up becoming a messenger between the two as the other would require me to obtain information from the other, to the point one having to blame the other for the delay (I'll attach proof).. Webafrica From September 2021, through WhatsApp chat, I was in contact with Rory, Keith, Jeandre De, Firdows, Kevin, Thandazani, Khaya, Lyndon, Wade, Sisanda, Zubair, including several times through 086 000 9555 with an attempt to get my order for Uncapped 40/10 Mbps processed. Attempts were made to have new orders created with the hope that a payment link would be generated for me, which was evidently not the case. Vumatel I was informed by Webafrica agents that vumatel needs to have the old order removed from the system in order for a new payment link to be generated, and I became an unpaid messenger sourcing order number (VR-number which was different from what I had as a customer), and indication that the companies' systems aren't in sync as such info should be available to both companies at a click of a button, not through the Customer. The Installation After numerous and frustrating contacts, installation was eventually done on 8 December 2021. The work done is disappointingly unprofessional. To this day, 20 days later, I'm still waiting for log in details (via SMS or email). Several contacts with both Vumatel and Webafrica have been made since the installation, the device lights are solid green, with one light starting to flicker late this afternoon after receiving a call from Vumatel requesting the device' serial number, but no changes - I'm still not connected. Come 1 January 2022 service on my current internet connection will discontinued as I was given an impression I'd be connected by now already.
0 replies
108 months ago
Fantastic
<p>Rhulani did his best to get me good affordable cover</p>
56 replies
Review Distribution
5 Star
5 (71.42857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)