Active since Jul 2017
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3 reviews22 months ago
Mislead into joining debt review, no assistance with cancellation
Someone named Babalwa called me and told me that they were instructed by NCR to call people that have loans with major banks to reduce their interest and keep it at a fixed rate. Upon hearing the company name, I searched it and realised it's a debt review company. So I was explicit in explaining that I don't need debt review and can pay my home loan without assistance. He reassured me that it is not a debt review and that it is a process they are busy with for all south African consumers paying high interest and that the NCR will be paying them for these services and I won't have to worry as I won't be flagged with credit bureau and it will only affect my credit score positively with reduced interest. I was still sceptical so he called In his colleague to assist in explaining and she collaborated his story and both assured me it was for my best interest and would not in anyway tarnish my name They then sent me a link to access a document unbeknown to me at the time that it's a form 16. They asked that I sign it to allow me to get the documents for me to be able to download so I could have all that was sold to me in writing, then they also requested I accept the debit order mandate when I asked why they requested that since I would still be paying directly to my creditor, they said it's just procedure and they are not in any way a middle man, they are just placing the new debit order for my creditor to be aware of the new amount I should be charged etc. After the call I started receiving messages saying I have entered debt review, I called YMA consulting several times without any assistance, the consultant s were rude saying I should have read the documents before signing etc.
159 replies
50 months ago
Scam - stealing money
They dare to run debit orders between R85 and R200 in random bank accounts. Then claim that it is Netstar - whom I have NEVER done business with - and that the client is aware of the Ts&Cs. I need somebody to explain again. According to business registration data, Badger Adm is in voluntary liquidation! And I did not enter into a contract with them/you.
0 replies
107 months ago
When back-office is so pathetic they make their own front-office look bad
<p>Whenever one calls or visits FNB you tend to get the most amazing service and assurances that all will be sorted. However, when the back-office needs to action the request it is invariably a mess. I have stopped a debit order from COJ who insists on running the debit on the 24th of the month in order to avoid it being sent back. Front office helped and assured me all is sorted. However, it is still running and I am still incurring the R145 penalty.</p> <p> </p> <p>I have requested that debit orders be honoured since sufficient funds will be transferred before a certain date and I have had the assurance that it will be done. However, my debit orders are being sent back and when I call I am told that it is a computer setting that automatically does the reversals and that the human can only try to tell the computer that it should not reverse. Since when do computers run banks?</p> <p> </p> <p>I would like somebody from FNB to apply their mind and look at my account - that I have been managing successfully for the past 20 years - and form a profile of me as a client. I would then like that person to custom programme the computer in such a way that my profile and history with the bank reflect as if I am an individual and not just one of the masses of people that the bank takes money from mindlessly. </p> <p> </p> <p>On investigation with other competitor banks, I was told that it is possible to treat people like individuals. I would like to see FNB try to do that. </p> <p> </p> <p> </p>
56 replies
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