AN
ALicia N
Active since Jul 2017
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
Urgent Request for Assistance in Resolving *****ulent Loan Situation
Dear Capitec Team, I hope this message finds you well. I am writing to you in a state of deep distress and with a heavy heart regarding a situation that has had a significant and negative impact on my life. Recently, I discovered that my name has been listed with the South African ***** Prevention Service (SAFPS) due to a *****ulent loan application that was made in 2022. I want to make it absolutely clear that I did not apply for this loan, nor did I give anyone permission to use my personal details for this purpose. The loan application was submitted using my ID, cellphone number, and email address. I believe my personal information may have been compromised when I sold my phone earlier in 2022, which could have exposed my details to the individual responsible for this *****. At the time of the loan application, my surname was still “Natus,” as reflected in my bank records, which I believe serves as crucial evidence that I could not have app**** for the loan, as my surname had not yet been updated across all of my documents. I have already reached out to Capitec, and while you have acknowledged the *****ulent nature of the loan, I have been told that my name cannot be removed from the SAFPS list due to the records you hold. This response has left me feeling incredibly distressed, as I am the victim of identity theft, yet it feels as though I am being treated as the perpetrator. This situation not only affects my financial future but also breaches my rights under the Protection of Personal Information Act (POPIA), which safeguards individuals' personal information against misuse. The consequences of this ***** are having a serious effect on my life, particularly when it comes to important milestones such as purchasing a home. I am now facing significant hurdles because of something I did not do, and I am left feeling helpless and frustrated as the situation continues to affect my future. Under South African law, the victim of identity theft has the right to clear their name and seek remedy for the damage caused by *****. As the victim here, I am entitled to have my case reassessed, and I respectfully request that Capitec re-evaluate its stance on this matter. In accordance with POPIA, I also request that Capitec work with the relevant authorities to rectify this situation promptly, as the continuing presence of my name on the SAFPS list is causing unjust harm to my reputation and my ability to engage in essential life activities such as securing financial products and property. I kindly ask for your intervention and understanding in helping to resolve this matter. Despite the clear evidence that I am the victim here, I feel that I am not being fully heard or supported. I am left wondering why I was not notified when this *****ulent loan was first detected three years ago, and why no action was taken sooner. It is deeply disheartening to find myself still suffering the consequences of a crime I did not commit. I have lodged a dispute with SAFPS, but they have refused to remove my name based on Capitec’s records. I feel trapped in a system that is not recognizing my situation as a victim of *****. It is extremely upsetting that, despite my efforts, this issue is not being fully addressed. All I am asking for is fairness and understanding. I am the victim of a crime, and I should not be forced to continue bearing the repercussions of this situation. Please assist me in clearing my name so that I can move forward with my life. With your help, I am hopeful that we can resolve this matter in a way that will allow me to regain my peace of mind and secure a better future. Thank you for your attention to this urgent and distressing issue. I look forward to your response and hope for a swift and compassionate resolution. Kind regards, Alicia Hendricks
53 replies
15 months ago
I am the victim
Dear SAFPS TeamI hope you are well. I am writing to urgently address an issue that has caused significant distress. Recently, I discovered that my name has been listed with the SAFPS due to a *****ulent loan application made in 2022. I want to emphasize that I did not apply for this loan, nor did I authorize anyone to use my personal information.It has come to my attention that the loan application was made using my ID, cellphone number, and email address. I believe my personal details were compromised when I sold my phone earlier in 2022, which may have exposed my information. At the time of the *****ulent application, my surname was still “Natus,” as evidenced by my bank records. This further proves that I did not make this application, as my surname had not yet been updated in all my documents.I have already contacted Capitec and was informed that, despite the *****ulent nature of the loan, my name cannot be removed from the SAFPS list. I am now reaching out to you for immediate assistance in resolving this matter. As the victim of identity theft, I should not be treated as the offender.This issue is preventing me from moving forward with important life milestones, including purchasing a home, and I need this resolved as quickly as possible. I kindly request immediate steps to remove my name from the SAFPS list.Why was I not informed 3 years ago? Why did no one investigate 3 years ago? Now after 3 years I have to pay the price?Thank you for your attention to this urgent matter. I look forward to your swift response.
0 replies
15 months ago
I am th victim
Good day I am very disappointed and highly disturb. Capitec listed me on the SAFPS 3 years ago. Apparently someone tried to apply for loan and savings account which I dont have with a *****ulent document. I was never informed or contacted now 3 years later when I tried to upgrade my contract I find out to my shock I am listed. Ive tried to explain its not me and the only possibility how someone got access to my things is I sold my phone at the time. And now they dont want to remove me from the SAFPS listing. I am the victim and this is putting a hold on my life as we were planning on purchases our first home but we cant because of something someone else did. How is this justifiable? Show me who signed the application. How do you expect me to just accept this?
106 replies
15 months ago
Capitec listed me on SAFPS
Good day I am very disappointed and highly disturb. Capitec listed me on the SAFPS 3 years ago. Apparently someone tried to apply for loan and savings account which I dont have with a *****ulent document. I was never informed or contacted now 3 years later when I tried to upgrade my contract I find out to my shock I am listed. Ive tried to explain its not me and the only possibility how someone got access to my things is I sold my phone at the time. And now they dont want to remove me from the SAFPS listing. I am the victim and this is putting a hold on my life as we were planning on purchases our first home but we cant because of something someone else did. How is this justifiable? Show me who signed the application. How do you expect me to just accept this?
53 replies
20 months ago
****** twice
I am highly disappointed in FNB. I had a *****ulent incident where I tried to withdraw a R400 but I did not get the money or my card from the atm. A few seconds later a R3000.00 went off my account I immediately blocked my cards. The same day I reported the incident and I explained to them the money went of but I did not get it and it wasnt me and I explained that. On the statement it showed the money went off at franschoek street there isnt even a franschoek street in pniel where i tried to draw money. It happened at Ok minimark 51 main road pniel. i couldnt be at two atms the same time. Yesterday I receive a email saying according to my ATM dispute it balanced therefore they will debit the R3000.00 and they did. I am the victim here and now its feels like I have been ****** again. First by whoever committed the *****ulent act and now by FNB. This is not fair
53 replies
21 months ago
WORST SERVICE EVER!!!!
Good day I am very upset as I have requested this month and the month before for payment assistance. Every time i receive a message saying its approved but then every time payment still gets deducted. So what is the point to offer the service to your clients but then you do not uphold your side of the deal. I requested the payment assistance as I am going through a rough month and someone stole money out of my account and here Finchoice comes and also deducts even though the payment assistance was approved!!!!!
109 replies
52 months ago
Disgusting service @ Game store online
Hi 2 weeks ago I purchased my son's stationery online @ Game. Where they stated items will be delivered within 5-7 business days. First i receive a email stating the items were delivered which is not true. So i phoned customer care on the 6th January 2022 and the gentleman i spoke to says its a error on their side the emails were sent incorrectly and alot of people are phoning in regarding this but my package where handed over to the courier @ 10pm the previous night will be delivered to me on Friday 7th January 2022 because that is the last due date. Guess what nothing were delivered I phoned again yesterday 13th January 2022 and the lady i spoke to really tried her best to assist me. She said the previous gentleman gave me the incorrect information and my package were never handed over to the courier it is still at the store. She tried phoning the store no answer.and then she escalade the issue. I phoned again today and now has an answer for me. This lady also tried her best to assist me and promised by COB i will an answer. Its almost 3 no feedback. I also requested from this lady to cancel my order and credit my money. I do not care if the package is at the store or courier. I want this cancelled immediately. I am very disappointed and will never ever order online from you again. You have put me in a very difficult situation because school is starting on Wednesday and my son have no stationery. And now I have to make a other plan. CANCEL MY ORDER IMMEDIATELY
106 replies
105 months ago
Worst service ever
I am really really upset with the service I have received from debtbusters. I have been patient and understanding but now my patience have run out. Since July I have been fighting with debtbusters to get my name cleared but still no success. In march I increased my payment so that I can be finished in June a error on your side occured and the full 5000 was not deducted in June. Thats when I logged a complain on hello peter and apelele ndadeni dealt with my case. She gave me the outstanding amount that will be deducted in July and still that amount was not deducted and I was scheduled for another payment in august of R644. I mailed her and asked her again why I scheduled for another payment she said I only have one account outstanding and that is nedbank with the amount of 403. I can pay that myself and just send her the proof of payment she will sort out the rest that was 2 weeks ago. I then mailed again saying im still scheduled for a payment she said no im not all my accounts are paid up. I received a sms saying the amount of 644 will be deducted which I forwarded to her saying she must update the systems to state I am.paid up but yet nothing was done and a debit order went of this morning. Im am.going to reverse that debit and I want this issue resolved asap. I have had it with debtbusters. This was one of the worst experience and service in my life.I would advise people not to join you.
61 replies
107 months ago
Why must i still pay
<p>Good day</p> <p> </p> <p>I have always had a issue with my balances being wrong and phoned in twice so that they can update it. In february 2017 it was finallly updated. so i worked it out and decided to increase my payment to R5000 so that i can be done by June.. All went well come June payment was R2489.64 which suppose to be the last payment. According to smartcents it stated i will be done by June but when I checked this morning it changed again and said my last payment will be in July amount of R1511.72 and this on account thats paid of already. I emailed last week as well to confirm its my last payment and to find out how long will it take to get my clearance certificate.. still no response...I just want my life back. this up and down account balances needs to be sorted out immediately</p>
224 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (100%)