KB
Kim B
Active since Jul 2017
19
Reviews
0
Industries
Reviews
19 reviews20 months ago
Clicks - Poor Customer Service - Clicks Sorbet Distributor
Clicks Sorbet - Poor After Sale Service Since 2023 I have been trying to source a charger for my Sorbet Specialist Care 5-in-1 Light Therapy. After numerous phone calls and more recent ones listed below between and Clicks the distributor where I purchased my Sorbet product NO FEEDBACK HAS BEEN RECEIVED. 16 May 2024 at 12h30 Message was left with KG for the CEO Linda to please contact me - no call or feedback was received, I informed KG of the intention of my call27/6/2024 I called the Sorbet Head Office again and spoke to Nolana about my struggle in sourcing a charger this was at 11h4528/6 Rusmaya from Clicks Customer Service contacted me and promised to assist me in sourcing a charger from Sorbet. 16 August 2024 - TO DATE NO FEEDBACK RECEIVED FROM EITHER SORBET OR CLICKS! Please all that I am looking for is a charger, I've offered to pay for the charger as I have misplaced mine. Therefore I am not asking for anything for nothing.
0 replies
20 months ago
Sorbet - Poor After Sale Service
Since 2023 I have been trying to source a charger for my Sorbet Specialist Care 5-in-1 Light Therapy. After numerous phone calls and more recent ones listed below between and Clicks the distributor where I purchased my Sorbet product NO FEEDBACK HAS BEEN RECEIVED. 16 May 2024 at 12h30 Message was left with KG for the CEO Linda to please contact me - no call or feedback was received, I informed KG of the intention of my call27/6/2024 I called the Sorbet Head Office again and spoke to Nolana about my struggle in sourcing a charger this was at 11h4528/6 Rusmaya from Clicks Customer Service contacted me and promised to assist me in sourcing a charger from Sorbet. 16 August 2024 - TO DATE NO FEEDBACK RECEIVED FROM EITHER SORBET OR CLICKS! Please all that I am looking for is a charger, I've offered to pay for the charger as I have misplaced mine. Therefore I am not asking for anything for nothing.
53 replies
24 months ago
A TRUE Gold Nugget for ABSA Customer Service
Lizette Schulte From ABSA Head Office kindly assisted me with challenges I faced with at both Strand Absa and Somerset Absa "the managers of the branches were on a conference" thus everything in these branches seemed to come to a stand still in terms of "authorisation" granted. I contacted Lizette From the Somerset Branch after nearly six hours of my time between two branches. LIZETTE was there to the rescue matter resolved in a few minutes, professionally and kindly with a follow-up call the next day!!! Gems like you Lizette are very few and far between - THANK YOU FROM THE BOTTOM OF MY HEART not only as you being an employee of ABSA but also for being a decent human being. "EK WAARDEER JOUBAIE".
53 replies
25 months ago
Sorbet Specialist Care 5 in 1 Light Therapy product. no chargers can be purchased if yours in broken or misplaced a whole new machine has to be purchased!!!!!! +/- R900
Good day ....... Thank you for your patience whilst we await feedback from our Merchandising Team. The Team had advised that they are unfortunately unable to obtain a charger for the Sorbet Specialist Care 5 in 1 Light Therapy product. Kindly accept apologies for the inconvenience caused. Kind regards Gary Erasmus | Clicks Group Complaints Resolution Team Tel: 0860 254 257 | Int.: +27 (0)21 460 1009 Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za On Wed, 6 Mar at 8:26 AM , Clicks Group Complaints Resolution Team <complaintsresolutionteam@clicksgroup.co.za> wrote: Good day ........... We acknowledge receipt of your complaint which we received on the 5th March 2024. This email serves to confirm that your complaint has been referred to the Merchandising Team for a comprehensive response. We will communicate with you again when we have received feedback from the Merchandising Team. Kind regards Gary Erasmus | Clicks Group Complaints Resolution Team Tel: 0860 254 257 | Int.: +27 (0)21 460 1009 Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za From:............ Sent: Monday, March 4, 2024 2:17 PM To: Sorbet Info <info@sorbet.co.za> Cc: service@clicks.co.za Subject: RE: Automatic reply: Automatic reply: Salon Product Part request Still no resolution! From: ............. Sent: Monday, January 8, 2024 4:21 PM To: 'Sorbet Info' <info@sorbet.co.za> Cc: 'service@clicks.co.za' <service@clicks.co.za> Subject: RE: Automatic reply: Automatic reply: Salon Product Part request Dear Sorbet Clicks advised that you do not have replacement chargers for your products? This is absolutely incomprehensible??? Please could you kindly advise what do I do now – Do you now replace the whole set? Please advise urgently. Thank you ........... 1264460:1851943
109 replies
25 months ago
NO CHARGER TO PURCHASE FOR Sorbet Specialist Care 5 in 1 Light Therapy product., a person has to purchase a whole new machine!!!!!
From: Clicks Group Complaints Resolution Team <complaintsresolutionteam@clicksgroup.co.za> Sent: Tuesday, March 12, 2024 2:39 PM To: Subject: Re: #1264460 Sorbet Specialist Care 5-in 1 Light Therapy - Charger Good day..... Thank you for your patience whilst we await feedback from our Merchandising Team. The Team had advised that they are unfortunately unable to obtain a charger for the Sorbet Specialist Care 5 in 1 Light Therapy product. Kindly accept apologies for the inconvenience caused. Kind regards Gary Erasmus | Clicks Group Complaints Resolution Team Tel: 0860 254 257 | Int.: +27 (0)21 460 1009 Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za On Wed, 6 Mar at 8:26 AM , Clicks Group Complaints Resolution Team <complaintsresolutionteam@clicksgroup.co.za> wrote: Good day ******* We acknowledge receipt of your complaint which we received on the 5th March 2024. This email serves to confirm that your complaint has been referred to the Merchandising Team for a comprehensive response. We will communicate with you again when we have received feedback from the Merchandising Team. Kind regards Gary Erasmus | Clicks Group Complaints Resolution Team Tel: 0860 254 257 | Int.: +27 (0)21 460 1009 Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za From: ........ Sent: Monday, March 4, 2024 2:17 PM To: Sorbet Info <info@sorbet.co.za> Cc: service@clicks.co.za Subject: RE: Automatic reply: Automatic reply: Salon Product Part request Still no resolution! From: ............. Sent: Monday, January 8, 2024 4:21 PM To: 'Sorbet Info' <info@sorbet.co.za> Cc: 'service@clicks.co.za' <service@clicks.co.za> Subject: RE: Automatic reply: Automatic reply: Salon Product Part request Dear Sorbet Clicks advised that you do not have replacement chargers for your products? This is absolutely incomprehensible??? Please could you kindly advise what do I do now – Do you now replace the whole set? Please advise urgently. Thank you ....... .
0 replies
36 months ago
Fire Department Strand No Inspection Report forthcoming a Year later for Mont Blanc in Gordon Bay.
Poor Service Delivery - Inspection Report From Strand Fire Department. Just on a year / year ago it was requested for the Fire Inspector to come out and to an inspection on Mont Blanc Complex in Cape Town. A Fire Inspector came out namely Mr Ulrich of which after numerous emails no follow on report has been received from him and the Mont Blanc Complex in Gordons Bay is not compliant from an OHS or Fire Safety Perspective- How does a complex become compliant if inspection reports are not forthcoming in order for the Governing Body to ensure compliance? Mr Ulrich we still await this report?????
0 replies
36 months ago
BCA Body Corporate Assist Cape Town - Dissapointment of being dictated to By the Chairman of Mont Blanc Complex Gordons Bay Cape Town
Body Corporate Assist - Disappointment in not taking a "Moral" Stance in fear of losing business. The owner of BCA wais continuously threatened and intimidated by the Chairman of Mont Blanc Complex in Gordons Bay, evidence is available of this. In 2022 our complex was managed by a reputable Property Management Company, after the Trustees conducted their due diligence BCA came up as the preferred service provider to take over the Property Management of Mont Blanc From January 2023. It is unbelievable that a professional company such as BCA has allowed a Chairman of a Body Corporate namely Mont Blanc to dictate the Property Law and Sectional Titles Act and who BCA may/may not employ in their company, the Chairman tells BCA what to do, BCA are such a professional wonderful people, especially the MD Cecil Coleman an absolutely committed man to his business and clients. A question was asked directly to the MD of BCA who is still pretty new in the Western Cape coming from Gauteng - Do you really need the business even though you are taking all this abuse from the Chairman of Mont Blanc his answer was yes. So the question one has to ask here is - Does BCA sell its soul against its moral standing, impeccable business reputation, good ethics, and being such good peopler for the sake of a Chairman that blatantly overrides your professional advice all for his own hidden agenda. BCA the question is your Ethics / Morals or the Bucks? Heartbroken beyond any understanding a great business relationship was made and you had two choices and you chose the "Bucks".
0 replies
47 months ago
Edgars Somerset mall reselling worn goods on their shelf
On the 26th of May 2022, I went into Edgars Somerset Mall to take advantage of the 50% off Kelso boots sale. On the Shelf, there was a pair of boots that had been worn and returned to Edgars and in turn placed on the shelf to be sold again. When this was pointed out to them the response was very poor as the manager was supposedly not in the store, surely one gets an extra discount for worn goods?
670 replies
47 months ago
Allegiance Soma "5 Star" Estate Agents Caring for their Clients
Allegiance Soma 5 Star Rating, caring about their clients. Thank you to the Allegiance Soma Team for their absolute professionalism in the sale of my property. A team that is led by top-class leadership!
0 replies
Review Distribution
5 Star
7 (36.8421052631579%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (63.1578947368421%)