Customer Service(less)

<p>The service I received was nothing short of poor. There was an active lack of urgency, poor communication (sometimes even brute) and a general delay in receiving information I had requested pertaining to the mock up of the tables, the decor, proof of payment and even up until this point, a refund! (More than a month later) This is unacceptable not because I still haven't received a refund but because of the lack of professionalism and general etiquette I experienced. I made payments on time ( on the 23rd of May), requested for proof of payment ( which I had to enquire about more than once) only to be informed at a later stage that prices had increased as of 1st of June. This is ridiculous as the payment was made before the prices increased as well as a contract that was signed yet I was expected to pay the additional money. This is an ordeal I wouldn't want anyone to experience, especially if they are trying to organise a birthday party for their 1 year old.</p>