Yolande Janse Van Rensburg

Terrible Service

<p>i made a booking at Mont Aux Source Hotel for weekend 4-6 August 2017 through bookings.com, my original booking was for 2 adults, but i had to change my booking today to bring my child along which is 3 years old,  when i made my booking i received a confirmation back where the room details was explained, saying that it has a 42' inch tv, bathroom, lounge and some rooms have a sleeper couch,  i send a mail through to them requesting if they can give me a room with a sleeper couch,  where upon i received a mail back from Rae-Ann Front House Manager saying that she can give me a interleading room which will cost me R995 extra per night, when i replied questioning the sleeper couches i got an answer back just saying that none of their rooms have sleeper couches, i then copied and paste the room details and forwarded  it to her, just receiving an answer back that the rooms have been upgraded recently, i then forwarded her a mail saying that i made my booking according to these specifications and that i feel they need to sort this mix up out and that i am prepared to pay an additional amount but certainly not R2000 extra, i just received a mail back saying that my reservation has been cancelled due to the fact that i am unhappy,  not even trying to rectify the mistake or trying to accommodate me making alternative arrangements... just that your booking has been cancelled, first of all i feel the information they have given me on my confirmation was false, second of all if you dont cater for kids specify this on your website... i am very disappointed in the way Rae-Ann as Front Office Manager handled the situation... think twice before booking with them!!</p>