MM
mamotlatsi M
Active since Jul 2017
2
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2 reviews81 months ago
Poor service rendered
I am writing to complain about the poor service rendered to me at VW Lenasia. On the 31st July 2019 my brother took my car for 75Km service at VW Lenasia, the service adviser by the name of Ashraf Baba serviced my car. Ashraf Baba called my brother to inform him that front wipers needs to be changed and he was asked to only service the car. Later I was contacted by uBaba informing me that my brother said that he must confirm with me to changed wipers (he talked as if my brother agreed), I agreed. I inform by my brother and my brother called u Baba to inform him not to changed wipers as per his first request, unfortunately he was told its done. Upon his arrival at home he noticed that the service book was not stamped or updated and this looks suspicious. I am not sure if the care was service, the invoice was printed around 10 o’clock, my understanding before you call a client to fetch his/her vehicle you check all the process/things are done correctly. on the 5th Aug 2019 we went to address the matter with the Service manager Aadil Mangera he refused to see us and resolve the matter
0 replies
83 months ago
happy client
Am so proud of the service i received from Anri Louw which made me to trust the king price insurance
75 replies
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