SM
Senzo M
Active since Jul 2017
3
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3 reviews91 months ago
Thank You, Eminent Motors
Service provided by Eminent Motors was very professional. Ngiyabonga Mr Zondo
210 replies
94 months ago
Business Account Placed on Hold for Over a Month
Good Evening I hope this finds you well. Kindly be advised that this is not a complaint however I have decided to use this thread so i can be able to get prompth assistance.. We run and operate a vehicle rent-to-own brokerage whereby we outsource vehicles for clients who are blacklisted and they may be upfront fees required for us to actually facilitate the application and also other admin fees payable to our company which some are refunded in an event where application is not successful. There was a misunderstand with our clients as per the vehicle broker services of which we do and the clients have already paid down payments for our vehicle rent to own brokerage services and ended up getting declined for the servce due to affordibility. The clients then assumed they have been scammed as their applications were delined by our affiliated dealers and they have already paid the deposits. Our clients then reported our FNB bank account ********** 1958 for suspected Fraud. Upon liaising with the clients and explaining the process thoroughly, They understood and we have since cleared the issue and agreed that our company will do a reimbur*****t of the funds that were paid to our business acount ********** 1958 The complainants were Thembekile Nquru and Thabang Lekgoathi. I would like to confirm that the reimbur*****t were done to the complainants bank accounts on 13th of June 2018 , Personally spoke to them and they have received their funds. I am humbly requesting the Fraud Focus department to contact the clients to confirm that the issue has been resolved and cleared as I believe they provided their contact details when they reported our business bank account. I hope to get as soon as possible.
105 replies
95 months ago
Business & Persoanal Account Blocked For No Reasons
Good Evening There was a complaint to one of my business account due to a misunderstanding between my client and one of my employee. I believe the consultant from FNB Fraud Desk who was assisting the complainant actually put all of my accounts on hold which include my PC Cheque ********** 3402 and The Martini49 Group ********** 5861 and those are not the accounts in question. The main account in question and which was reported is ********** 1450 and that is where the money was paid. The hold was successfully removed yesterday (10 July 2018) from the account reported which is ********** 1450 however the following accounts are still on hold PC Cheque ********** 3402 and The Martini49 Group ********** 5861 and these accounts were not accountable for the hold. If you can look at the transaction history of The Martini49 Group ********** 5861 , You will see that there have been no payment which has come from an individual and all funds paid to the mentioned account ********** 5861 are from Companies. Kindly release the hold on the accounts The Martini49 Group ********** 5861 and PC Cheque ********** 3402 urgently as there were no complaints on the accounts. I will need to use the business account tomorrow 12 July 2018 to receive payments from affiliated companies and also to pay salaries for my staff. I have been trying to call FNB Fraud Desk and I have been advised that there is an investigation going on. How is the investigation conducted when the account in question has been cleared and the other accounts not involved in a misunderstading are put on hold? Kindly assist me to sort this issue out ASAP! Please call me on ********** 110 should you require any additional information. Kind Regards,
106 replies
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