SN
Stanley N
Active since Aug 2017
2
Reviews
0
Industries
Reviews
2 reviews2 months ago
Extreme disappointment with AUDI SA
Audi SA / Audi Polokwane – No Mobility Support While Vehicle Is in Their Care I am extremely disappointed with the level of service received from Audi South Africa and Audi Polokwane. My vehicle has now been with Audi Polokwane for just over three weeks due to an unresolved issue, and during this entire period I have been without transportation. Despite this extended timeframe, I have not been provided with any meaningful mobility assistance. I requested a courtesy vehicle, however I was informed that none are available and that this is “subject to availability.” No alternative mobility solution has been offered. As a result, I am left carrying the full inconvenience of being without a vehicle for an extended period, despite the matter being outside of my control. In addition, communication from Audi South Africa has been limited to telephonic discussions only, which lacks transparency and proper accountability. As a customer of a premium brand, I expect a reasonable level of support when my vehicle is in the workshop for an extended period. Simply advising that no vehicles are available, without offering any alternative solution, is not acceptable. I am requesting: - Immediate intervention from Audi South Africa - A practical mobility solution while my vehicle remains in the workshop - Clear and accountable communication At present, this experience falls far below the standards associated with the Audi brand. I trust that this matter will now receive urgent attention. Stanley Ndlovu
0 replies
20 months ago
Cape Union Mart Exceptional Customer Service
5-Star Review: Exceptional Customer Service "I recently visited CAPE UNION MART MENLYN to return an item that didn't quite fit my needs. I was impressed by the exceptional customer service I received from Gabaitsane Eldah Puoeng. Not only did she handle the return efficiently and hassle-free, but she also took the time to understand my requirements and helped me find a suitable replacement. Gabaitsane Eldah Puoeng asked thoughtful questions, offered expert advice, and patiently showed me various options. Her professionalism, empathy, and willingness to ensure I left the store satisfied were truly impressive. She even offered to check other stores for availability and provided valuable advice/tips. Thanks to Gabaitsane Eldah Puoeng's outstanding assistance, I found the perfect item, and I'm thrilled and can’t wait to get my hands on my new Garmin Dash Cam X110. Standout aspects: • Seamless return process • Personalized assistance • Expert product knowledge • Friendly and patient demeanor Rating: 5/5 stars Recommendation: I highly recommend Cape Union Mart Menlyn to anyone seeking top-notch customer service. It is the place to go. Their team truly cares about customer satisfaction. Will I return? Absolutely, I went again for more items!
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Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)