Embarre*****t for South African Tourism

<p>I am South African, and my boyfriend is coming to South Africa for the first time. I went ahead and started planning the perfect holiday for us and for him to get an opportunity to see all our country has to offer.</p> <p>The one thing on his list was a Shark cage dive in Gaansbaai, Western Cape.</p> <p>So I booked a shark cage diving day with; <br />SHARK QUESTS http://www.sharkquests.com</p> <p>On the 12th of July stumbled on their site. At first, their site looks legitimate and professional. They were offering a 25% discount if you confirm and pay by that 12 July 2017. I thought i was lucky but in hind sight it was just a ploy to get my money.</p> <p>When you book, you have the option to pay a deposit or the full amount. I put my credit card details in and selected to pay the deposit. I received an email saying my order was still pending and I should wait for someone to confirm my order. The next day I saw they had taken the full amount off my credit card and I had heard nothing. I emailed them to inquire about the situation and received no response. I then decided to call. The one number does not exist and the other keeps ringing. I decided to go online and see if I could find Reviews. Everyone complained about the same thing and no one has actually gone on the dive with them. I was lucky to get a full refund from my credit card and figure it out in time. Most of the people who complained were foreigners and some of them only found out on the day that no one was coming to take them on a dive. I am so embarrassed and disappointed for all of them. It looks terrible on South African tourism.</p> <p>How are they getting away with this?</p> <p>I did a little more research, their deal on the site changes every day. If you go on the site on the 6th of August, the deals ends on the 6th of August.</p> <p>I also found out that SHARK LADY works with them and has terrible reviews too. Is there a way to investigate this and stop it from happening. There are many more reputable shark cage diving companies that deserve this business that they are falsely stealing.</p> <p>Please see links and information about there site!</p> <p>http://www.sharkquests.com/one-day-trips</p> <p>Shark Quests<br />Postal Address: Postnet Suite 1024, Private Bag X2, Century City, 7446<br />Tel: (021) ********** </p> <p> </p>