KD
Kelly R
Active since Aug 2017
3
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0
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Reviews
3 reviews99 months ago
Poor Service
My boyfriend who resides in JHb ordered and paid for a Valentines gift to be delivered as a surprise to my work on Wednesday the 14th of February 2018 in Port Elizabeth. That evening after a phone call from him inquiring if I had enjoyed the surprise delivery at work from him, we came to realize that the item had never been delivered. I rode back to work that night to inquire at reception if anything had been delivered for me without my knowledge or if it had been taken home by the incorrect person. He contacted the company the next day and was given excuses as to why the item could not be delivered. I am utterly appalled by the service offered as Valentines day is peak business for Florists. The fact that no notification or phone call about was given regarding the delivery problem. No apology was given by the company.
0 replies
103 months ago
Pathetic Customer Service
Im utterly appauled by the customer service offered by Edgar's call centre. I have been dealing with endless issues from Edgars. After having a fraud investigation run on my account I requested a paid in full letter and proof that my account is in fact closed. I have phoned the call centre numerous times and been placed on hold for more than 30 minutes each time. I will definitely not be recommending Edgars to any friends or family.
305 replies
105 months ago
Fruad and pathetic reponse by Edgars/Edcon Group
In April 2016 I opened up an Edgars account in order to build up a credit record. After opening up my account the Edcon consultant without my permission or signature, added an Edgars Accident Insurance, Personal Funeral Insurance, Monthly Provider Plan and a Hospital Cash Back Plan. Once I realized what the consultant that set up my account had done I immediately when back into to Edgars to rectify the situation. The consultant then stated that I had to pay to have the policies removed. I refused to do this and had to sit on the phone to the call center in order to close the account. After much time was spent on this matter the account was closed and after 3 weeks of fighting I eventually received my confirmation email that the fees had been reversed and that the account was closed. I then had to open another Edgars account through the manager as I did not trust the staff to be able to assist me. I have only bought 2 items on my account both of which were paid back in full. On the 6th of July 2017 I received a statement from Edgars indicating that my entire credit limit of R4000.00 was used in another City (JHB). I went to Edgars to find out what is going on. I had to go to the Police station to get an affidavit stating that the money was spent illegally and obtained proof that I was in fact In PE at the time of the incident. I then went back to Edgars to start my length battle to get the funds reverses. Needless to say the staff were familiar with fraud cases happening on a regular basis and were not concerned at all. My account was frozen and put under a fraud investigation . the results of which I am still awaiting. Three weeks later the R4000.00 was reversed but the service fee remained. The slip I obtained from Edgars has no cashier name and had not been signed. My cellphone number had also bee changed on the system. I was promised numerous phone call but none of these ever follow through. Due to the fact that the account was on a zero balance prior to the incident I refused to pay the service fee. It has been four weeks and I have now received an additional service fee as the issue has not been resolved. To date I have been into Edgars more than 10 times during work hours to try and resolved this issue. I am appalled by the poor service and lack of urgency by Edgars. Fraud is a serious matter and I intend on taking this matter further.
244 replies
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1 Star
3 (100%)