Prieur P

**Warning** Do NOT Service here - Terrible service, worse attitude still no solution

My recent car service experience from Mitspro (99 Union Ave, Lyttelton Manor, Centurion, 0157 ********** ) needs to be made public. I took my bakkie there for a minor service 140kkm, with the mechanic (Freek Jnr) calling me to say my front brake pads needs replacing. Replaced. Immediately after leaving the workshop on my way home the brakes started to screech and make a lot of noise. I turned around and took it back to Mitspro to inspect. On arrival a very ****y and arrogant Freek Jnr got in to the car and we drove around the block for him to witness the noise from the front brakes. His recommendation was to keep driving it as the noise will disappear once they bed in. After1 Week I called Freek Jnr again saying it is still making a lot of noise when braking , he said to continue driving and that he is waiting for the brake pads representative to advise. He said he would call me back to advise. No Call Back. After the second week of driving and brakes still making a lot of noise I called them again and said this is unacceptable. Freek Snr this time answered my call and advised to bring the Triton back so that they can replace the pads. On arrival to the workshop (if you can call it that) very backyard mechanic set up, they told me that I need to skim my discs for my cost. I told them that is unacceptable as the discs are fine no shuddering nothing and had them inspected previously. I then told them to refund my money for the defective brake pads and give me back my old ones. They then very agrily said they threw my old brake pads away. Keep in mind that I disputed the quality of the brake pads they installed on the same day. Now with them throwing my old brake pads away i told them that is not my problem and that they need to refund me. They then said they will take their brake pads back and take old brake pads from someone else's car there for servicing and put it in my bakkie. UNACCEPTABLE by any standards. Long story short it ended with Freek Senior telling me to take my F-ing keys and go and me still sitting with their defective brake pads. I couldn't believe it. Be warned these guys know nothing about customer service, are willing to change parts between client's cars too!!! Also be very careful to service you car with Freek Jnr. The guy does not care whatsoever. Hope this helps someone to avoid having a terrible experience. Service your car elsewhere or you will regret it servicing with Mitspro.