Trudie R

Ranch Furniture

On the 25 of April 2017, I phoned Ranch Furniture (Marjorie) in Potchefstroom, to enquire about their sitting room furniture. The reason I phoned them, previously in 2002, I also order furniture from them, it was 15 years back, I received good customer service at that time. When I talked to Ranch Furniture, I asked very clearly, 2 times, if I order furniture from them, will it be possible for them to deliver in Bloemfontein, without any problems. Marjorie assured me that there will be no problem at all, with the delivery in Bloemfontein. On 28 April 2017, I made the full payment of my order, Ranch Furniture told me that the production will be between 4 to 6 weeks. The 6 weeks expired on 6 June 2017. On the 19th of June 2017, I've send an e-mail to Marjorie, to asked if my order was done/ready for delivery. she didn't respond to my mail. I phoned her on 20 June 2017. She told me that they will deliver it by the end of the following week (30 June 2017) Delivery didn't happen, On 3 July 2017 I phoned her again, she told me that her workers didn't show up for work, she will arrange for that week, 7 July '17. Also didn't happen. The Monday of 10 July I phoned Marjorie again! Her excuse this time was, that her workers have another job in Klerksdorp. Then I made the order for the bed set and told her that she then must keep the sitting room set on hold, till the bed set was finished, because then it will be only 1 delivery fee. I asked her, how long it will be take to finish that order, Marjorie told me 2 weeks. That same day, I made a payment of 50% of the total amount for the bed set. The final outstanding amount I made op 27 July '17. The 2 weeks for that order also already expired. From that date I phoned her weekly on a regular basis, to confirm delivery date, with no success. Her excuses was everytime, she struggle to arrange a delivery verchile from a 3 party or the trailer she arranged was too small. On 18 August '17, again I phoned, her story was, she will phone me back, she was on her way to pick up her kids at school, she never phoned back. On the 19 August '17, Marjorie send me a mail, that the delivery will be defiatly on Friday 25th August '17, she already arrange with her driver, she will inform me when he leave Potchefstroom. On 24 August '17, I phoned her to confirm the delivery the next day, because I must arrange time off at my work, then Marjorie story was, that the person who was supposed to do delivery, send his vehicle for a service, se will phone me.....never happened that day. So the Friday, 25 August '17 come and go. My furniture are still not deliver. I send her a sms and mail yesterday, 28 August '17. She did not respond to anything. All the time, her excuses differs from, workers didn't show up for work, they strike, projects in other towns, first trailer she arrange was to small, vehicle in for service. It is now from my first order 4 months and second order, nearly 2 months. Please help me! The total amount I paid to Ranch Furniture in Potchefstroom is R 35 658.00.