Anne B

Worst Service

I bought more that R20 000 of Andis products from them. I sent an Andis blade (that I dropped) to have fixed. They took it in without saying anything about the possibilities of fixing a dropped blade. I drove all the way from Stellenbosch to collect it in Epping. They charged me for the sharpening and told me it was fine. Upon using it, it did not work. I sent an email complaining - got no response. I waited until I had more blades to sharpen. I went there yesterday (after phoning the day before to confirm I was coming). I enquired about the blade that was not working. I was told they cannot take responsibility for dropped blades. I asked them why they did not tell me that they could not fix it the first time and if they test blades before sending them back to customers. They said: Yes they do test them. I asked why then did it not work? They said it worked on their clipper. I tested it on two clippers in my shop - it does not work. Furthermore, I was then told that the staff member who sharpens blades did not pitch for work. I told them I would leave my blades and wanted them delivered free of charge. I got a call today (the owner Alan will not speak to me directly) and I was told that he (Alan) will not deliver my blades because they are Oster make. They are happy to take my business of sharpening them, but they refuse to deliver because of the make - which was never an issue. So, I spent R20 000+ with him and now I get told my blades are not good business and they will not deliver free of charge. I run a small one man business and cannot drive up and down between Stellenbosch and Epping all the time. Their staff did not pitch, the least I would expect is that a company will offter to deliver free of charge.