Vuyiselwa R

Complain about the service - Refund

Hello there, i would like to complain about the company called Redelinghuys Attorneys based in Randfontein in JHB. I was the client through the hospital bill that was sent them to collect on behalf of the hospital. I do not even know how the bill was sent to them anyway be cause we never received a communication from the hospital to say that our account will be handed over to them. the amount was less than R2000. SO we went there to inquire after receiving summons and they told us that they have been communicating with us through emails and calls and letters through post. We requested proof of sms and calls and the proof of post we realised that the address they sent to was incorrect. We then agreed on a settlement amount and it was around +- R1500 to pay. We then paid R500 each month on the last month there was around +- R150 to be paid and we paid R500. This was in February this year. We then followed up and they asked our banking details to deposit the refund. Till today there is no refund. The manager at first said they are reconciling the account and i asked why because we were already given the settlement amount, she never replied since then,i have proof of email emails and when i call she is always busy and promise to call back but she does not. i called yesterday the same thing happened and the receptionist says she gave the numbers to her and she said she will call me. i never received her call yesterday and i called again to day the same thing happened. The number is ********** . I am not sure whether to disclose the manager's name and the receptionist. I just need my refund